Matthew Guild
Benson
Summary
Dynamic professional with extensive experience in the service industry, adept at navigating diverse environments and delivering innovative solutions to complex challenges. Proven expertise in ensuring compliance with relevant guidelines while fostering positive customer experiences through strategic problem-solving and effective communication. Strong team player dedicated to driving operational excellence and enhancing overall service quality, embodying a commitment to servant leadership principles. Passionate about creating impactful service experiences that exceed expectations and build lasting relationships.
Overview
18
18
years of professional experience
Work History
Spark Delivery Driver
Self-employeed
Benson, AZ
08.2025 - Current
- Delivered packages efficiently, ensuring timely arrival and customer satisfaction.
Social Reviewer Team Lead
Alorica
Tucson, AZ
09.2020 - 08.2025
- Led teams of up to 23 agents across three distinct projects.
- Implemented continuous learning strategies to support professional growth following initial training.
- Provided training in policy updates
- Partnered with senior leadership to uphold adherence to organizational policies among agents.
- Resolved customer inquiries to promote satisfaction and drive improvements in agent effectiveness.
Uber Partner
Uber
Tucson, AZ
04.2020 - 08.2020
- Kept delivery vehicle clean and neat to maintain company's professional reputation.
- Planned optimal routes to deliver multiple orders per trip and achieve strong performance ratings.
- Served customers promptly by smoothly collecting and delivering high volume of orders.
Customer Service Representative
Afni Inc
Verizon, Tucson, AZ
05.2017 - 04.2020
- Handled customer concerns with cellular services over a variety of platforms.
- Provided Tier 2 Technical Support, including filing trouble tickets and ordering replacement devices, over several Social media platforms.
Department Manager
Walmart
Berlin, VT
05.2008 - 04.2011
- Insured inventory was kept at proper levels, and was properly displayed.
- Trained employees on new and current policies.
- Maintained firearms and records according to federal guidelines/
Education
High School Diploma -
Williamstown Jr.-Sr. High School
Williamstown, VT06-1989
Skills
- Able to adapt to changes in guidelines and procedures
- Excellent problem-solving skills
- Customer satisfaction
- Professional telephone demeanor
- Quality control
- Client engagement
Timeline
Spark Delivery Driver
Self-employeed
08.2025 - Current
Social Reviewer Team Lead
Alorica
09.2020 - 08.2025
Uber Partner
Uber
04.2020 - 08.2020
Customer Service Representative
Afni Inc
05.2017 - 04.2020
Department Manager
Walmart
05.2008 - 04.2011
High School Diploma -
Williamstown Jr.-Sr. High School