Matthew Guthridge
North Highlands,CA
Summary
Proven Operations Manager with a track record of enhancing operational efficiency and employee performance at CVS Pharmacy. Expert in problem-solving and team leadership, achieving significant improvements in inventory management and customer satisfaction. Skilled in operations management and employee relations, consistently delivering results beyond expectations.
Overview
28
28
years of professional experience
Work History
Operations Manager
CVS Pharmacy
Granite Bay, CA
07.2010 - 06.2024
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Developed systems and procedures to improve operational quality and team efficiency.
Night Crew Manager
Sam's Club
Sacramento, CA
09.1996 - 08.2010
- Reduced inventory discrepancies by conducting thorough audits and maintaining accurate records.
- Collaborated with other department managers to develop cross-functional solutions for improved store operations.
- Optimized workflow efficiency with strategic delegation of tasks among team members based on individual strengths.
- Streamlined processes for stocking shelves, resulting in decreased product spoilage and waste.
- Increased customer satisfaction by addressing concerns promptly and professionally, ensuring a positive shopping experience.
Education
High School Diploma -
06.1995
Skills
- Problem-Solving
- Team Leadership
- Operations Management
- Customer Service
- Decision-Making
- Employee relations and conflict resolution
Timeline
Operations Manager - CVS Pharmacy
07.2010 - 06.2024
Night Crew Manager - Sam's Club
09.1996 - 08.2010
Brookings Harbor High School - High School Diploma,