Matthew Gutowski
Minneapolis,MN
Summary
Dynamic professional with a strong sales background and extensive knowledge of cycling products, honed at Quality Bicycle Products. Proven ability in customer relationship management and quality control, ensuring exceptional service and satisfaction. Skilled in parts ordering and proficient in Microsoft Excel, consistently enhancing operational efficiency and customer experiences.
Overview
15
15
years of professional experience
Work History
Special Order Processing
Quality Bicycle Products
Bloomington, Minnesota
04.2025 - Current
- Picked and shipped products to local, national, and global customers, ensuring accuracy and timely delivery.
- Used SAP to update and process shipping orders, enhancing order management accuracy.
- Maintained current knowledge of shipping regulations for hazardous materials, including lithium-ion batteries, to ensure compliance and safety.
Industrial Assembly
Carter Day
Fridley, MN
07.2024 - 03.2025
- Executed spot welding of vibration pucks to enhance product durability.
- Constructed panels for dryer skeletons, improving noise reduction.
- Interpreted schematics to ensure precise project execution.
- Organized and tracked inventory of tools and materials in workshop. of tools and materials, enhancing job efficiency.
Assembly/Event Coordinator
Wolf Tooth Components
Burnsville, Mn
10.2022 - 07.2024
- Coordinated event logistics to achieve seamless execution and maximize participant satisfaction.
- Managed inventory levels to ensure timely product availability for events.
- Assembled components efficiently to support production workflow.
- Constructed bikes according to specifications to ensure functionality.
Low Voltage Technician
PerMar Security
Bloomington, Mn
04.2022 - 07.2022
- Installed low voltage alarm systems to enhance building security
- Installed closed circuit cameras to improve surveillance coverage
- Analyzed blueprints to ensure compliance with project specifications
Mechanic
Now Bikes
Arden Hills, Mn
12.2021 - 03.2022
- Executed bicycle repairs and maintenance to ensure customer safety and satisfaction
- Scheduled repairs to optimize workflow and reduce customer wait times
- Managed service department operations to ensure timely and quality service delivery
Mechanic
Scheels All Sports
Eden Prairie, Mn
06.2019 - 11.2021
- Oversaw service department operations to ensure timely and efficient repair processes
- Coordinated repair schedules to optimize workflow and minimize turnaround time
- Performed maintenance and repairs on snowboards and skis to enhance customer satisfaction
- Executed base grinding and waxing services
- Performed bicycle repairs.
Apprentice Electrician
Gerrety Systems Inc.
Wayzata, Mn
09.2019 - 12.2019
- Assisted licensed electricians with electrical installations in residential settings.
- Engaged in electrical work for commercial buildings to ensure safety and efficiency.
- Performed electrical services in residential homes for safe and reliable operation.
Service Manager
Freewheel Bike
Eagan, Mn
03.2019 - 07.2019
- Service Manager
- Coordinated repair schedules to ensure timely service for customer bicycles
- Processed orders for bicycle parts to maintain inventory and support repair operations
- Bicycle mechanic
- Accepted incoming orders from customers, facilitating efficient service delivery
Service Manager
Penn Cycles
Eagan, Mn
03.2017 - 03.2019
- Managed service operations for customer satisfaction
- Coordinated customer repair appointments to streamline service delivery
- Ordered parts to ensure timely repairs and maintain optimal inventory levels
- Performed bicycle repairs and maintenance to enhance customer satisfaction
- Processed incoming orders from customers promptly
Manager
Foothill Cyclery
San Luis Obispo, Ca
10.2015 - 02.2017
- Oversaw daily operations
- Ensure that the shop runs smoothly
- Managed staff performance
- Supervise inventory
- Receive orders
Rolf Prima Wheels Systems
Eugene, OR
09.2014 - 10.2015
- Wheel production
- Quality Control rims, hub shells, and hub internals
Sales/CSR
Voler Cycling Apparel
San Luis Obispo, CA
05.2014 - 07.2014
- Sales/CSR
- Answer questions by phone and email
- Work with customers with the custom clothing ordering process
Sales/CSR Online
Art's Cyclery
San Luis Obispo, CA
07.2012 - 04.2014
- Sales/CSR Online
- Answer emails and phones for mail order
- Assist customers in coming to the best possible decision for their needs
Sales
Trek Superstore San Diego
San Diego, CA
08.2011 - 07.2012
- Sales
- Understand the need of the customer and present choices for them to consider
- Ensure that customer has the best experience in the store
Education
Individualized Degree - Social Work, Psychology, Communications
University of Wisconsin - Superior
Superior, WI12-2004
Associates Degree -
Lake Superior College
Duluth, MN12-2000
Skills
- Strong sales background
- Extensive knowledge of cycling products
- Bicycle mechanical skills
- Experience reading blueprints
- Communication
- Microsoft Excel
- Microsoft Word
- Parts ordering
- Customer relationship management
- Quality control
Timeline
Special Order Processing
Quality Bicycle Products
04.2025 - Current
Industrial Assembly
Carter Day
07.2024 - 03.2025
Assembly/Event Coordinator
Wolf Tooth Components
10.2022 - 07.2024
Low Voltage Technician
PerMar Security
04.2022 - 07.2022
Mechanic
Now Bikes
12.2021 - 03.2022
Apprentice Electrician
Gerrety Systems Inc.
09.2019 - 12.2019
Mechanic
Scheels All Sports
06.2019 - 11.2021
Service Manager
Freewheel Bike
03.2019 - 07.2019
Service Manager
Penn Cycles
03.2017 - 03.2019
Manager
Foothill Cyclery
10.2015 - 02.2017
Rolf Prima Wheels Systems
09.2014 - 10.2015
Sales/CSR
Voler Cycling Apparel
05.2014 - 07.2014
Sales/CSR Online
Art's Cyclery
07.2012 - 04.2014
Sales
Trek Superstore San Diego
08.2011 - 07.2012
Individualized Degree - Social Work, Psychology, Communications
University of Wisconsin - Superior
Associates Degree -
Lake Superior College