Matthew Hackett

• Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
• Acted quickly during emergency situations to reduce opportunity for damage and injury.
• Granted access to people who had proper credentials to enter premises while making sure proper information was entered
• Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.

• Supervised day-to-day operations to meet performance, quality and service expectations.
• Maintained a clean, safe, and organized store environment to enhance the customer experience.
• Developed strong working relationships with staff, fostering a positive work environment.
• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.

My duties entailed supervising day to day operations, i managed P&L, which included, cost of goods, labor, and non ingredient. I supervised employees up to 20 at a time, managed customer experience making sure they had a satisfactory experience. During my time at ihop, i won an award for highest sales increase in a year at 26.2%