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Dynamic Service Manager with extensive experience in automotive service operations, recognized for achieving a consistent 10% year-over-year increase in customer pay and warranty ELR. Proven track record in building and managing high-performing teams, overseeing compliance with Nevada State Health Department regulations, and enhancing service gross through strategic training and department development. Awarded multiple Presidents Awards for excellence in service delivery and operational efficiency, while successfully breaking all-time records for hours flagged and gross revenue. Committed to fostering strong customer relationships to drive retention and referrals, with a focus on high-quality service repairs and minimizing comebacks. Flexible hard worker ready to learn and contribute to team success. Goal-driven service manager offering several years of successfully establishing and maintaining good working relationships with customers to encourage customer retention and referrals. Maintains high-quality service repairs and minimizes comebacks. Communicative and team player oriented with skills in coaching and task delegation.

Dynamic Service Manager with expertise in team leadership, quality control, and process improvement. Proven track record in enhancing customer satisfaction and driving operational excellence through effective training programs.
Results-driven, with over 30 years of experience in service operations. Skilled in staff training, budget management, and conflict resolution, consistently achieving high customer satisfaction and operational efficiency. Committed to fostering a culture of continuous improvement and excellence. Flexible hard worker ready to learn and contribute to team success.
I started with Mercedes Benz of fort wayne in 2006 and worked very hard to accel to my fullest potential. I was promoted to service manager in 2019, continuing to build our market to the position where we needed to expand. Expanding was not an option, we started plans on a new location. I was involved in all the weekly meetings with the GC and subs. My goals were to help input ideas to prevent further expenses after the build was complete. Opened new dealership 9/2/2025. 20 year's experience with Mercedes-Benz. I started with Mercedes Benz of fort wayne in 2006 and worked very hard to excel to my fullest potential. I was promoted to service manager in 2019, continuing to build our market to the position where we needed to expand. Expanding was not a option, we started plans on a new location. I was involved in all the weekly meetings with the GC and subs. My goals were to help input ideas to prevent further expenses after the build was complete. Opened new dealership 9/2/2025. 20 years of experience with Mercedes Benz. 32 years experience in automotive.

Detail-oriented leader focused on delivering exceptional customer service while maintaining billing accuracy. Experienced in managing service operations and training teams, ready to drive impactful results in a dynamic environment.

Service Manager with extensive experience in workflow management and customer relationship development at Alden Mazda. Demonstrated success in training staff and implementing quality assurance measures, leading to improved service operations and heightened customer satisfaction. Proficient in appointment scheduling and operational efficiency, fostering customer loyalty and repeat business. Results-oriented Warranty Administrator with strong skills in detail orientation, follow-up with manufacturers, and maintaining high levels of customer satisfaction.

Dynamic Service Manager with proven expertise in customer service, staff scheduling, and quality control. Committed to enhancing service operations and resolving conflicts efficiently.

Matthew Hagewood

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Service Manager

Preventive Maintenance Technician

Pest Control Technician

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Associate of Applied Science - Computer Aided Drafting

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Service Manager

Preventive Maintenance Technician

Pest Control Technician

Associate of Applied Science - Computer Aided Drafting

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