Matthew Hall
El Cajon,CA
Summary
Customer Service Expert with 10 years of work experience who is passionate about promoting lasting client satisfaction by delivering quality service and unparalleled support.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Service Technician
Canteen Coffee
San Diego, CA
09.2024 - Current
- Inspected equipment to diagnose operational issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Replaced filters for coffee, water and ice machines when scheduled.
- Provided preventative maintenance for coffee machines (deep cleanings), and ice machines.
- Assisted with installing and removing equipment.
Service Technician Admin
Aramark Refreshments
San Diego, CA
10.2023 - 09.2024
- Organized warehouse assets to improve efficiency and process when updating inventory on the local and regional level.
- Organized parts with labels of part number, name, and vendor for efficient ordering while maintaining par levels.
- Manage day-to-day operations for technicians (i.e scheduling work order assignments and repairs).
- Manage asset verification Que for Southern California, and ranked #1 overall within the region.
- Assist technicians with micro market build outs, delivering equipment, or picking up equipment.
- Commute to Los Angeles to retrieve parts, equipment, or product needed for the week.
Warehouse Supervisor
Aramark Refreshments
San Diego, CA
04.2022 - 10.2023
- Maintained records on all received deliveries, errors, and returns.
- Reconciled warehouse inventory to ensure accurate metrics.
- Maintained a 97% CFR and averaged (18) days-on-hand for warehouse metrics.
- Performed and completed route rides, and truck inspections for RSR's to ensure SMART processes were being followed.
- Completed RSR check-ins to verify daily/weekly revenue goals were being hit.
- Performed route inventory and discussed any discrepancies that occurred during the week.
HVAC Technician
Service Champions/ASI Hastings
San Diego, CA
06.2021 - 03.2022
- Conduct repairs, maintenance, and cleaning of IAQ equipment and products on residential job sites.
- Educated clients on their HVAC systems to allow better understanding of safety risks, health benefits, and overall functions.
- Performed troubleshooting on HVAC systems to determine the root cause of the equipment not functioning properly.
Operations Supervisor
The Keating Hotel
San Diego, CA
09.2017 - 03.2020
- Supervised a team of six individuals and held monthly meetings to discuss the correct procedures on daily checklists, guest issues, or software issues.
- Improved our Trip Advisor rating from #130 to #100 within (3) months.
- Created a training manual in OneNote to assist with new hires, and for current employees on specific procedures or issues.
Hotel Front Desk
Ramada St. James
San Diego, CA
01.2014 - 09.2017
- Assisted with Valet during busier times by retrieving vehicles, or driving the shuttle to pick up, or drop off guests.
- Retained many guests due to providing excellent customer service.
- Communicated with guests effectively and alleviated any issues.
Education
High school diploma -
Penn Foster
Skills
- Communicate Effectively
- Adaptability
- Time Management
- Critical Thinking
- Organization
- Warehouse Supervisor Experience
Certification
- EPA Type II
- Forklift Certification
- DOT certified
Timeline
Service Technician
Canteen Coffee
09.2024 - Current
Service Technician Admin
Aramark Refreshments
10.2023 - 09.2024
Warehouse Supervisor
Aramark Refreshments
04.2022 - 10.2023
HVAC Technician
Service Champions/ASI Hastings
06.2021 - 03.2022
Operations Supervisor
The Keating Hotel
09.2017 - 03.2020
Hotel Front Desk
Ramada St. James
01.2014 - 09.2017
High school diploma -
Penn Foster