MATTHEW HARKINS
LUBBOCK,TX
Summary
Detail-oriented Broadband Technician offering proven success in customer relationship management and company product knowledge illustrated over 3 years of positive industry performance. Eager to apply advanced knowledge in broadband service installation and configuration to add value to the Optimum team.
Overview
4
4
years of professional experience
Work History
Broadband Technician III
Optimum
12.2021 - Current
- Installed and provided troubleshooting and customer training for high-speed internet and telecommunication systems.
- Provided customer with information and requirements for all services.
- Verified continuous broadband connectivity while installing cutting-edge technology such as place mounts, satellite dishes and receivers.
- Trained new employees to properly perform installations and repairs.
- Proven ability to learn quickly and adapt to new situations.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Utilized industry equipment to analyze, identify, and resolve technical problems.
Warehouse Worker
Kelly Services (Suddenlink)
06.2021 - 12.2021
- Loaded, unloaded, and moved material to and from storage and production areas.
- Consistently lifted materials weighing as much as 40 pounds.
- Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.
- Shipped material and performed boxing, packing, labeling, and preparation of related documents.
- Managed warehouse operations and verified proper shipment procedures.
- Unpacked and repacked items in different quantities and configurations for shipment.
Education
High School Diploma -
Frenship High School
Lubbock05.2010
Skills
- Structured cabling
- Signal testing
- Telecommunication system proficiency
- Dispatch communication
- Customer service
- Technical support
- Task delegation
- Decision-making
- Team leadership
Timeline
Broadband Technician III
Optimum
12.2021 - Current
Warehouse Worker
Kelly Services (Suddenlink)
06.2021 - 12.2021
High School Diploma -
Frenship High School
Similar Profiles
Ryan WaymireRyan Waymire
Inside Plant Manager at OptimumInside Plant Manager at Optimum
John W. AdamsJohn W. Adams
Manager Customer Retention Growth Strategy at OptimumManager Customer Retention Growth Strategy at Optimum
Jessica AbshireJessica Abshire
Customer Service Representative at OptimumCustomer Service Representative at Optimum
Zoie FoxZoie Fox
Team Member/Shift Leader at SwigTeam Member/Shift Leader at Swig
Torey KayTorey Kay
Case Manager at DePelchin Children's CenterCase Manager at DePelchin Children's Center