Matthew Harper
Maryville,TN
Summary
Hard-working professional with 20+ years of experience and a proven knowledge of cross-functional teams, conflict resolution, and customer communications.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Account Manger
Divvy Homes
03.2023 - 02.2024
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- With an average change of occupancy of 300 properties per month
- Managing the activation and deactivation of these properties
- Helped to develop and write a scope of work to train others and third party venders
- Provide up to date information on utilities and process to internal teams
- Managed utility payments to vacant properties
- Worked with our field team to resolve issues with the utility companies, coordinating the communication between field team and the utility
- Oversee third party vendors with connection and deactivation of utilities and for payments of vacant utilities.
Field Quality Evaluator
Divvy Homes
03.2022 - 03.2023
- Performed quality control checks for both evaluations and turns SOWs
- Validate evaluations ensure comments and cost are assigned to each line item and that photos captured are in line with company expectations
- Ensure that Turns SOWs are neither under scoped or over scoped, and that Items scoped align with company level of turns expectations
- Work cross functionally to provide feedback to both Field managers, regional field managers, and external vendors on both evaluations and turns on areas for improvement, notifying them where changes were made to their work
- Provide support services to the Senior Turns Strategist on project work and data capture.
- Reviewed production processes and identified potential quality issues.
Licensed Realtor
Green Team Realty
- Work with buyers to find a home they love by researching the MLS and talking with other agents to see what properties are available in my client’s budget
- Spend time showing properties to buyers by setting up appointments with other agents to show their listings
- Work with sellers to help them understand the market and proper pricing of their home
- Hold open houses to allow others to see listed properties, market properties
- Negotiate for my clients on either the buying side or selling side to get them the best deal that suits their needs
- Market myself to the general public and to other Realtors.
CERTIFIED HOME INSPECTOR
InspectRite USA
09.2014 - 05.2022
- Single Family home, commercial, and multifamily inspections following the standards of practice adopted by CREIA (California Real Estate Inspection Association)
- Self-manage my calendar and daily activities including inspections, follow up, and marketing
- Help train new inspectors to the company and others in the industry
- Work with real estate agents and clients, addressing any questions or problems that may come up before, during, and after the inspection
- Work with clients to find contractors to perform repairs and further inspections.
- Continuously updated industry knowledge to stay current on best practices and new regulations, ensuring top-quality service delivery.
- Re-inspected commercial and residential constructions which previously failed inspections.
- Streamlined the inspection process, utilizing advanced technology tools for increased efficiency.
RENOVATION SCOPE EVALUATOR
Zillow Group
08.2019 - 10.2020
- Conduct high-volume desktop property assessments to verify current home condition and determine repairs needed to bring to a marketable state
- Finalize repair/renovation scopes of work that include recommendations on improvements to increase market value
- Make critical decisions on property condition and correction items in an efficient and timely manner
- Provide the acquisitions team with insight on home conditions and potential repairs for profitable home-buying opportunities
- Act effectively as the liaison with both internal and external parties (field operations, resale team, and real estate partners etc.) for the coordination and upkeep of active inventory on hand
- Contribute positively to building and sustaining a positive work environment through the Zillow Core Values
- Work collaboratively with field stakeholders (Zillow Renovation Field Managers, Superintendents, etc.) in a fast-paced environment to complete on time all renovation items to Zillow standard
- Complete other duties as assigned.
CERTIFIED HOME INSPECTOR
Archive Property Inspection
03.2014 - 01.2016
- Single Family home, commercial, and multifamily inspections following the standards of practice adopted by CREIA (California Real Estate Inspection Association)
- Self-manage my calendar and daily activities including inspections, follow up, and marketing
- Help train new inspectors to the company and others in the industry
- Work with real estate agents and clients, addressing any questions or problems that may come up before, during, and after the inspection
- Work with clients to find contractors to perform repairs and further inspections.
Education
No Degree - PMP - Project Management
The University of Tennessee - Knoxville
Knoxville, TN06.2024
30-hour Fundamentals of Home Inspection & 60-hour live home inspection course -
CASEY, O’MALLEY & ASSOCIATES
Oceanside, CA06.2014
High School Diploma -
OCEANSIDE HIGH SCHOOL
Oceanside, CA06.1992
Skills
- Certified CREIA Trainer
- Working knowledge of Microsoft Office
- Video editing and social media marketing
- Lead Follow Up
- Property management knowledge
- Client Needs Assessment
- Property Management
Certification
- CREIA Certified Inspector
- Certified CREIA Trainer
- Leadership (Past President, Vice President, and Secretary of the San Diego chapter of CREIA)
References
Available upon request.
Timeline
Account Manger
Divvy Homes
03.2023 - 02.2024
Field Quality Evaluator
Divvy Homes
03.2022 - 03.2023
RENOVATION SCOPE EVALUATOR
Zillow Group
08.2019 - 10.2020
CERTIFIED HOME INSPECTOR
InspectRite USA
09.2014 - 05.2022
CERTIFIED HOME INSPECTOR
Archive Property Inspection
03.2014 - 01.2016
Licensed Realtor
Green Team Realty
No Degree - PMP - Project Management
The University of Tennessee - Knoxville
30-hour Fundamentals of Home Inspection & 60-hour live home inspection course -
CASEY, O’MALLEY & ASSOCIATES
High School Diploma -
OCEANSIDE HIGH SCHOOL
- CREIA Certified Inspector
- Certified CREIA Trainer
- Leadership (Past President, Vice President, and Secretary of the San Diego chapter of CREIA)
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