Matthew Harper
Ocean Springs,Mississippi
Summary
Proven achiever with extensive experience at Pilot Catastrophe, adept in claims analysis and caseload management. Excelled in enhancing claim processing efficiency and customer satisfaction through innovative workflow strategies and exceptional communication. Skilled in Microsoft Office and database management, consistently delivering results by leveraging technical and interpersonal skills to exceed employer expectations.
Overview
4
4
years of professional experience
Work History
Staff Desk Adjuster
Pilot Catastrophe
2023.11 - Current
- Improved claim processing efficiency by streamlining workflows and implementing time-saving strategies.
- Effectively managed claim expenses by accurately estimating repair costs and utilizing cost-effective solutions when possible.
- Performed extensive research into policy coverage details for accurate application within each unique case scenario.
- Maintained compliance with industry regulations while ensuring accurate documentation of all claim files.
- Leveraged analytical skills to identify trends in claim data, resulting in proactive identification of potential problem areas or inefficiencies.
- Implemented new software programs to streamline documentation processes, resulting in improved organizational efficiency.
- Managed high-volume caseloads to ensure rapid resolution for clients and maintained customer satisfaction levels.
Insurance Sales Agent
North American Senior Benefits
2020.03 - 2023.10
- Educated clients on insurance products, enabling them to make informed decisions regarding their coverage needs.
- Developed strong relationships with clients through consistent communication and exceptional customer service.
- Maximized revenue growth with proactive lead generation tactics and efficient time management skills.
- Effectively managed multiple accounts simultaneously, prioritizing tasks based on urgency and importance.
- Calculated premiums and established payment methods for sales.
- Analyzed risk factors to recommend appropriate coverage levels.
Education
Associate of Science - Engineering (Pre-Engineering)
Mississippi Gulf Coast Community College
Perkinston, MS01.2021
Associate of Arts - Engineering (Pre-Engineering)
Mississippi Gulf Coast Community College
Perkinston, MS01.2021
Skills
- Technical knowledge
- Claims analysis
- Microsoft Office
- Workflow Management
- Caseload Management
- Advanced oral and written communication skills
- Data Analysis
- Database Management
PC Building
I have built multiple computers due to a passion for studying and learning about electronics and the applications of technology. I have built multiple websites that have been designed and coded by myself. I am well versed in all computer applications that I have used and enjoy learning the capability of programs in order to most efficiently process or input information.
Timeline
Staff Desk Adjuster
Pilot Catastrophe
2023.11 - Current
Insurance Sales Agent
North American Senior Benefits
2020.03 - 2023.10
Associate of Science - Engineering (Pre-Engineering)
Mississippi Gulf Coast Community College
Associate of Arts - Engineering (Pre-Engineering)
Mississippi Gulf Coast Community College
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