Matthew Harris
Summary
Proven F&B Supervisor at The Cliffs At Walnut Cove, adept in event coordination and exceptional customer service. Enhanced team productivity and guest satisfaction through effective scheduling and hospitality service expertise. Fostered a culture of teamwork and critical thinking, significantly improving employee retention and operational efficiency.
Overview
5
5
years of professional experience
1
1
Certification
Work History
F&B Supervisor
The Cliffs At Walnut Cove
Arden, NC
06.2022 - 08.2024
- Enhanced team productivity by providing ongoing training, coaching, and performance evaluations for F&B staff members.
- Coordinated event planning efforts, working closely with clients to create memorable experiences within budget constraints.
- Developed positive relationships with guests, addressing concerns promptly and professionally to enhance overall experience.
- Optimized scheduling processes to ensure adequate staffing levels during peak hours while controlling labor costs effectively.
- Increased employee retention by fostering a supportive workplace culture that encouraged growth opportunities and open communication.
Bartender
The Cliffs At Walnut Cove
Arden, NC
01.2022 - 06.2022
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Kept bar presentable and well-stocked to meet customer needs.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
Server
Xanterra South Rim LLC.
Grand Canyon, AZ
07.2021 - 12.2021
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
Banquet Server
The Cliffs At Walnut Cove
Arden, NC
05.2019 - 07.2021
- Managed multiple tasks simultaneously while maintaining composure under pressure in fast-paced banquet environments.
- Demonstrated exceptional teamwork by collaborating with fellow servers to maintain a smooth flow of service during large-scale events.
- Completed post-event tasks such as cleaning, breakdown, and inventory management to prepare for future banquets efficiently.
- Maintained flexible work schedule to meet event needs.
- Assisted in setting up the event space, ensuring proper table arrangements and placement of utensils for seamless guest experience.
Education
Bachelor of Arts - Outdoor Studies And Tourism
Maryville College
Maryville, TN06.2020
Skills
- Scheduling Staff
- Food presentation
- Critical Thinking
- Team Collaboration
- Food and Beverage Service
- Staff Management
- Strong Work Ethic
- Exceptional customer service
- Guest Engagement
- Hospitality service expertise
Certification
- HSI CPR AED, American Safety & Health Institute - 4/2024-4/2026
Timeline
F&B Supervisor
The Cliffs At Walnut Cove
06.2022 - 08.2024
Bartender
The Cliffs At Walnut Cove
01.2022 - 06.2022
Server
Xanterra South Rim LLC.
07.2021 - 12.2021
Banquet Server
The Cliffs At Walnut Cove
05.2019 - 07.2021
Bachelor of Arts - Outdoor Studies And Tourism
Maryville College