Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Matthew Harris

Summary

Proven F&B Supervisor at The Cliffs At Walnut Cove, adept in event coordination and exceptional customer service. Enhanced team productivity and guest satisfaction through effective scheduling and hospitality service expertise. Fostered a culture of teamwork and critical thinking, significantly improving employee retention and operational efficiency.

Overview

5
5
years of professional experience
1
1
Certification

Work History

F&B Supervisor

The Cliffs At Walnut Cove
06.2022 - 08.2024
  • Enhanced team productivity by providing ongoing training, coaching, and performance evaluations for F&B staff members.
  • Coordinated event planning efforts, working closely with clients to create memorable experiences within budget constraints.
  • Developed positive relationships with guests, addressing concerns promptly and professionally to enhance overall experience.
  • Optimized scheduling processes to ensure adequate staffing levels during peak hours while controlling labor costs effectively.
  • Increased employee retention by fostering a supportive workplace culture that encouraged growth opportunities and open communication.

Bartender

The Cliffs At Walnut Cove
01.2022 - 06.2022
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.

Server

Xanterra South Rim LLC.
07.2021 - 12.2021
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.

Banquet Server

The Cliffs At Walnut Cove
05.2019 - 07.2021
  • Managed multiple tasks simultaneously while maintaining composure under pressure in fast-paced banquet environments.
  • Demonstrated exceptional teamwork by collaborating with fellow servers to maintain a smooth flow of service during large-scale events.
  • Completed post-event tasks such as cleaning, breakdown, and inventory management to prepare for future banquets efficiently.
  • Maintained flexible work schedule to meet event needs.
  • Assisted in setting up the event space, ensuring proper table arrangements and placement of utensils for seamless guest experience.

Education

Bachelor of Arts - Outdoor Studies And Tourism

Maryville College
Maryville, TN
06.2020

Skills

  • Scheduling Staff
  • Food presentation
  • Critical Thinking
  • Team Collaboration
  • Food and Beverage Service
  • Staff Management
  • Strong Work Ethic
  • Exceptional customer service
  • Guest Engagement
  • Hospitality service expertise

Certification

  • HSI CPR AED, American Safety & Health Institute - 4/2024-4/2026

Timeline

F&B Supervisor

The Cliffs At Walnut Cove
06.2022 - 08.2024

Bartender

The Cliffs At Walnut Cove
01.2022 - 06.2022

Server

Xanterra South Rim LLC.
07.2021 - 12.2021

Banquet Server

The Cliffs At Walnut Cove
05.2019 - 07.2021

Bachelor of Arts - Outdoor Studies And Tourism

Maryville College

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Matthew Harris