Matthew Hart
Land O Lakes
Summary
Professional account manager with strong focus on building and maintaining client relationships. Adept at driving results through collaborative teamwork and adaptable to changing needs. Skilled in communication, negotiation, and problem-solving abilities. Reliable and goal-oriented, with proven track record in achieving targets and enhancing customer satisfaction.
Previously was a construction manager with exceptional leadership and project management skills. Competent in team, budget and schedule oversight.
Overview
20
20
years of professional experience
Work History
Account Representative
Gale Insulation
05.2024 - Current
- Implemented strategies for upselling and cross-selling products, resulting in increased revenue from existing customers.
- Consistently exceeded quota expectations leading the way among fellow representatives.
- Supported customer satisfaction through regular follow-up and communication.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Managed a portfolio of multiple accounts, ensuring timely delivery of products and services while maintaining strong relationships with clients.
Project Manager
Taylor Morrison
04.2022 - 05.2024
- Responsible for overseeing the construction of over $20 Million worth of real estate.
- Monitored customer order process and addressed customer issues.
- Followed-up with clients after installations to assess quality service and customer satisfaction.
- Built and established strong partnerships with teams, vendors and contractors.
- Drafted project construction schedule and updated as job progressed.
- Led meetings with internal team members, consultants and contractors.
- Conducted periodic inspections of job sites for quality and progress.
Sales Representative
Gale Insulation
08.2020 - 04.2022
- Oversaw multiple accounts and worked diligently to meet and exceed performance goals.
- Built and maintained productive relationships with customers and internal partners.
- Acted as main point of contact in matters relating to client concerns and needs.
- Negotiated contracts and closed agreements to maximize profits.
- Sourced new opportunities to introduce products and services to potential customers.
- Listened to customer needs to identify and recommend best products and services.
Police Officer
Flower Mound Police Department
03.2013 - 07.2020
- Protected citizens by preventing crime, enforcing laws and apprehending suspects.
- Communicated with victims, suspects and witnesses to gather and provide information regarding criminal events.
- Patrolled assigned areas both on foot and in motor vehicles, maintaining awareness and providing valuable community surveillance.
- Diffused active disturbances with de-escalation techniques, compassion and combat skills.
Sales Associate
CarMax
08.2012 - 03.2013
- Successfully assisted many customers every day in-person and via telephone with purchase decisions, transactions, returns, and inquiries.
- Built rapport with customers by offering friendly, knowledgeable, and supportive customer service.
- Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
- Negotiated and closed deals with minimal oversight.
Laborer/Equipment Operator
Commercial Floor Services
06.2005 - 08.2012
- Communicated with team members to coordinate efficient, safe work and meet job schedules.
- Monitored and supported site safety initiatives to protect team members and prevent accidents.
- Measured, cut and laid out materials based on individual job requirements.
- Used organizational skills to meet productivity requirements.
Education
Bachelor's of Social Science -
San Diego State University
San Diego, California2011
Skills
- Customer Relations Specialist
- Territory Sales
- Conflict Management
- Site Safety Coordinator
- Project Management
- Excellent Communication
Affiliations
- Member of the Crisis Negotiations Team
- Member of the Bike Team
- Received a Letter of Commendation in 2017 for peacefully resolving a dangerous situation.
- Received a Letter of Commendation and also the Chief's Award for Excellence in 2018.
Timeline
Account Representative
Gale Insulation
05.2024 - Current
Project Manager
Taylor Morrison
04.2022 - 05.2024
Sales Representative
Gale Insulation
08.2020 - 04.2022
Police Officer
Flower Mound Police Department
03.2013 - 07.2020
Sales Associate
CarMax
08.2012 - 03.2013
Laborer/Equipment Operator
Commercial Floor Services
06.2005 - 08.2012
Bachelor's of Social Science -
San Diego State University
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