Work Preference
Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Timeline
Generic
Open To Work

Matthew Hayes

Elk Park,NC

Work Preference

Job Search Status

Open to work
Desired start date: 2 weeks notice

Desired Job Title

Owner/ Professional Pet SitterMed Tech/ Dog and Cat Associate/ Receptionist Boarding Team MemberVeterinary Assistant

Work Type

Full Time

Location Preference

On-Site
Location: Elk Park, NC, USElk Park, NC
Open to relocation: Yes

Salary Range

$45000/yr - $200000/yr

Important To Me

Healthcare benefitsPaid time off

Summary

Dynamic pet care professional with a proven track record at Avery Humane Society, excelling in customer relations and operations management. Successfully developed customized care plans, enhancing client satisfaction and fostering strong relationships. Skilled in medication administration and team leadership, driving operational efficiency and ensuring the well-being of animals under my care.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Owner/ Professional Pet Sitter

Pet Pal Visits With Matthew
07.2023 - Current
  • Started own business in 2023
  • Developed customized pet care plans based on individual client needs and preferences.
  • Managed scheduling and logistics for pet visits to ensure timely service delivery.
  • Trained and mentored new staff on best practices in animal handling and customer service.
  • Implemented efficient workflows to enhance operational efficiency and client satisfaction.
  • Established strong relationships with clients through effective communication and personalized service.
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Managed financial aspects of the business, including budgeting, financial reporting
  • Consulted with customers to assess needs and propose optimal solutions.
  • Trained and motivated employees to perform daily business functions.
  • Implemented marketing strategies to increase brand awareness and attract new customers.
  • Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.

Med Tech/ Dog and Cat Associate/ Receptionist

Avery Humane Society
08.2018 - Current
  • Conducted routine health assessments on shelter animals, ensuring accurate data collection.
  • Administered vaccinations and medications as prescribed, monitoring animal reactions for safety.
  • Performed diagnostic tests, including blood work.
  • Imputing records and making sure data is correct into our computer system Petpoints.
  • Med Tech- Giving each animal that comes into the shelter an intake which consists of- Exam, bath, nail trim, Getting blood for test, administered shots, wormer, microchip, and flea medication. Sexing animals, aging animals based on teeth development, guessing breed of animals Using best judgment. Providing sub Q fluids. Transporting animals to vet clinics when I as a medtech can no longer help with the resources I have.
  • Working with feral cats and aggressive dogs.
  • Properly and accurately sedating animals when necessary.
  • Properly dosing medication for specific animals by weight, pregnancy, and age.
  • Reception- Helping customers with adoptions, answering phones, keeping record of all customers who enter the building during the day, taking payments via cash or card. Keeping our paperwork in order and fully stocked for the next day. Cleaning our lobby area daily. Filing paperwork for state inspections.
  • Dog associate- Daily cleaning of kennels for our dogs. Providing assistance to customers and volunteers. Socializing and walking dogs 2x daily. Accurately Feeding dogs according to weight and medical needs. Bathing large and small dogs.
  • Cat associate- Daily cleaning of cat condos. Providing assistance to customers and volunteers. Socializing the cats. Accurately feeding the cats according to diet and needs. Working with feral cats. Bathing cats.
  • Fostering- fostering bottle puppy’s or kittens. Special surgeries that need in home care and supervision, taking home medical cases that the shelter will not sponsor and sponsoring them myself until better and ready for adoption again.

Boarding Team Member

Ridge Runner Pet Lodging
07.2021 - 08.2022
  • Provided attentive care for pets during boarding, ensuring safety and well-being.
  • Assisted in maintaining cleanliness of pet lodging facilities, adhering to hygiene standards.
  • Monitored pet behavior and health, reporting any concerns to management and owners promptly.
  • Collaborated with team members to execute daily feeding and exercise routines effectively.
  • Engaged with pet owners, addressing inquiries and providing updates on their pets' activities.
  • Supported training efforts for new team members through hands-on guidance and mentorship.
  • Contributed to creating a welcoming environment for pets and their owners through customer service excellence.
  • Facilitated seamless communication between team members, ensuring clear understanding of objectives and responsibilities.
  • Bathing animals and providing nail trims.
  • Cooking extra tidbits like Burger, Egg, chicken and packaging for when owners request their dog have it.
  • Properly feeding Animals exactly as owners have specified.
  • Cleaning outside yard.
  • Watching and playing with a large group of 20 dogs in the yard.

Education

High School Diploma -

Avery County High School
Newland, NC
05.2018

Skills

Customer relations

Small business operations

Relationship building

Verbal and written communication

Client service

Operations management

Team oversight

Social media control

Customer service

Team leadership

Staff training/development

Animal restraint

Medication administration injections or oral

Triage and parasite control

Shelter software

Blood draws

Animal handling and behavior

Medical treatment and care

Sanitation and disease control

Providing pre-or postoperative care

Technological and administrative electronically medical records

Diagnostics and lab

Conducting in-house diagnostics with snap test and fecal floats

Kennel cleaning

Animal socialization

Personable people skills

Attention to detail

Certification

Fear free Animal Shelter certification.

Microchip certification.

Accomplishments

Voted best pet sitter in Avery county of 2023- by let’s talk Avery county.

Timeline

Owner/ Professional Pet Sitter

Pet Pal Visits With Matthew
07.2023 - Current

Boarding Team Member

Ridge Runner Pet Lodging
07.2021 - 08.2022

Med Tech/ Dog and Cat Associate/ Receptionist

Avery Humane Society
08.2018 - Current

High School Diploma -

Avery County High School

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