Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Matthew Hayhurst

Arlington,TX

Summary

Dynamic support staff member at Riverbend Retreat Center, adept in facility maintenance and customer relations. Enhanced operational efficiency through proactive teamwork and critical thinking. Recognized for resolving customer inquiries with empathy, fostering positive relationships, and ensuring a welcoming environment. Committed to continuous improvement and maintaining high standards of service.

Overview

1
1
year of professional experience
1
1
Certification

Work History

Support Staff Member

Riverbend Retreat Center
06.2023 - 07.2024
  • Assisted in daily operations and maintained cleanliness of support areas.
  • Learned safety protocols and proper use of equipment to ensure compliance.
  • Provided customer service by addressing inquiries and resolving issues efficiently.
  • Supported team members in executing tasks to maintain workflow consistency.
  • Organized and restocked supplies, ensuring availability for operational needs.
  • Adapted quickly to changing priorities while maintaining focus on core responsibilities.
  • Engaged in training sessions to enhance skills and knowledge of support functions.
  • Greeted visitors professionally, directing them appropriately and ensuring a positive first impression of the organization.
  • Resolved customer inquiries with patience and empathy, fostering positive relationships with clients.
  • Enhanced customer satisfaction by providing efficient and timely support to clients.
  • Attended training sessions to stay updated on procedures and services.
  • Collaborated with team members to complete projects on time and within budget constraints.
  • Resolved customer complaints with diplomatic and courteous communication.

Education

No Degree - Humanities

Mansfield Summit Highschool
Arlington, TX
05-2026

Skills

  • Office equipment maintenance
  • Support services
  • Facility maintenance
  • Opening and closing procedures
  • Customer relations and communications
  • Administrative support

Accomplishments

  • Supervised team of 12 staff members.

Certification

  • Culinary Safety Training - April, 2023- April, 2025

Timeline

Support Staff Member

Riverbend Retreat Center
06.2023 - 07.2024

No Degree - Humanities

Mansfield Summit Highschool

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