Summary
Overview
Work History
Education
Skills
Timeline
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Matthew Haynes

Richmond,Virginia

Summary

Goal-driven with several years of successfully managing multiple freelance assignments and meeting customers deadlines. Over a decade of upholding maximum client satisfaction in various industries. Skilled in analyzing industry trends, competitor activities and market conditions to make wise decisions. Incredibly reliable and experienced in providing tailored advice, expertise and innovative solutions. Highly proficient in de-escalation tactics and interpersonal relationship building. Proficient in Microsoft Excel, Word and Powerpoint. Experienced in providing care for adolescence. Briefly experienced in assisting disabled persons and elderly clients.

Overview

14
14
years of professional experience

Work History

Contractor

Self Employed
07.2018 - Current
  • Negotiated fees and contracts to reach mutually beneficial agreements with clients.
  • Provided exceptional customer service by addressing client concerns promptly and offering solutions that met their needs.
  • Educated staff on organizational mission and goals to help employees achieve success.
  • Adapted quickly to changing demands or unforeseen challenges within a project''s scope without compromising results.
  • Conducted thorough research to stay updated on industry trends and best practices, providing informed recommendations to clients.
  • Streamlined processes and implemented organizational systems to increase efficiency and productivity.
  • Worked with adolescence, disabled and elderly clients to provide generalized care.

Delivery Driver

Papa Johns
06.2015 - 04.2021
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Contributed to company growth by cross-selling additional products during deliveries, resulting in increased sales revenue.
  • Maintained strong relationships with clients through proactive communication and personalized service.
  • Exemplified commitment to teamwork by assisting fellow drivers with technical support or coverage during peak periods as needed.
  • Answered common customer questions, accepted payments and completed paperwork at delivery and pickup locations.
  • Boosted overall efficiency by effectively managing multiple tasks simultaneously, such as loading and unloading vehicles, route planning, and paperwork completion.

Server

Ruby Tuesday
09.2012 - 08.2014
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
  • Answered customers' questions, recommended items, and recorded order information.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.

Busser

Milepost 5
11.2009 - 01.2011
  • Delivered exceptional service by remaining attentive to guests' needs without being intrusive.
  • Completed side work duties, ensuring that all necessary supplies were stocked for shift success.
  • Enhanced customer satisfaction by maintaining a clean and organized dining area.
  • Assisted servers in providing efficient service for improved guest experiences.
  • Maintained high levels of cleanliness throughout shifts, contributing to overall restaurant presentation.

Education

Bachelor of Science - Psychology

Virginia Commonwealth University
Richmond, VA
05.2025

Associate of Science - Psychology

Brightpoint Community College
Midlothian
12.2023

Skills

  • Process Improvement
  • Project Oversight
  • Data Analysis
  • Customer Support
  • Scheduling and Planning
  • Budget Management
  • Organization
  • Quality Assurance
  • Attention to Detail
  • Interpersonal Communication

Timeline

Contractor

Self Employed
07.2018 - Current

Delivery Driver

Papa Johns
06.2015 - 04.2021

Server

Ruby Tuesday
09.2012 - 08.2014

Busser

Milepost 5
11.2009 - 01.2011

Bachelor of Science - Psychology

Virginia Commonwealth University

Associate of Science - Psychology

Brightpoint Community College

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Matthew Haynes