Matthew Heckman
Holland
Summary
Dynamic professional with a proven track record at Beechwood Grill, excelling in high-volume environments and delivering exceptional customer service. Skilled in inventory management and collaboration, demonstrated through streamlined operations and enhanced team efficiency. Achieved significant improvements in customer satisfaction and quality control, showcasing strong multitasking and a keen eye for detail.
Overview
7
7
years of professional experience
2
2
years of post-secondary education
Work History
Bartender
Beechwood Grill
11.2019 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
Warehouse Worker
Big Dutchman
04.2023 - 08.2024
- Loaded, unloaded, and moved material to and from storage and production areas..
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
- Operated various types of warehouse machinery safely, adhering to all relevant guidelines and protocols.
- Enhanced warehouse efficiency by implementing effective inventory management and organization systems.
- Increased accuracy of inventory records through meticulous documentation and regular audits.
Golf Shop Attendant
Macatawa Legends Country Club
04.2022 - 08.2022
- Assisted golf professionals with various tasks, including tournament preparation and execution.
- Collaborated with other team members to ensure smooth operation of the golf shop during peak times and special events.
- Reconciled daily tee sheets, checked in customers and resolved payment discrepancies.
- Collected payments for sales transactions and issued receipts for merchandise sales, greens fees and cart and club rentals.
Golf Cart Attendant
Macatawa Legends Country Club
05.2017 - 04.2022
- Ensured timely availability of carts for customers by promptly preparing and staging them prior to tee times.
- Prepared golf carts daily by stocking pencils, tees, scorecards, and towels.
- Assisted golf club members by carrying clubs from range to cart and setting stations with required balls.
- Resolved guest concerns in a timely manner by addressing issues with professionalism and courtesy.
- Built and established positive relationships with patrons, team members and supervisors.
Quality Control Inspector
Quality Resource Management
12.2020 - 03.2021
- Communicated with production team members about quality issues.
- Inspected quality of products, taking note of functionality, appearance and other specifications.
- Inspected incoming and outgoing materials for accuracy and quality.
- Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
- Streamlined the inspection process, resulting in quicker identification of defects and faster corrective actions.
Education
Grand Rapids Community College
Grand Rapids, MI 08.2019 - 05.2021
Bachelor of Science - Information Technology
Grand Valley State University
Allendale, MI04.2026
High School Diploma -
West Ottawa High School
Holland, MI05.2019
Skills
- Strong multitasking
- Customer Service
- Liquor, beer, and wine knowledge
- Highly reliable
- Inventory
- Collaboration and Teamwork
Accomplishments
Honor Roll all throughout High School
Timeline
Warehouse Worker
Big Dutchman
04.2023 - 08.2024
Golf Shop Attendant
Macatawa Legends Country Club
04.2022 - 08.2022
Quality Control Inspector
Quality Resource Management
12.2020 - 03.2021
Bartender
Beechwood Grill
11.2019 - Current
Grand Rapids Community College
08.2019 - 05.2021
Golf Cart Attendant
Macatawa Legends Country Club
05.2017 - 04.2022
Bachelor of Science - Information Technology
Grand Valley State University
High School Diploma -
West Ottawa High School
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