Matthew Hedden
Jersey City,NJ
Summary
Dynamic Wine Clerk and Server with exceptional customer service skills. Known for building strong relationships and educating customers on diverse wine or culinary selections, ensuring a memorable customer experience. As well as a balance between formal and informal training/knowledge on political science, philosophy, and history both useful in a classroom or gastronomy setting.
Overview
10
10
years of professional experience
Work History
Wine Clerk
Madame Claude Wine
Jersey City, NJ
09.2022 - 11.2025
- Processed customer orders efficiently, ensuring accuracy in product selection and pricing.
- Maintained inventory levels by tracking stock movements and coordinating with suppliers.
- Assisted in merchandising displays to enhance product visibility and customer engagement.
- Well ingratiated with wine tastings whether as a taster or pourer.
- Resolved customer inquiries promptly, enhancing satisfaction through effective communication skills.
- Educated customers on varied wines and translated complex wine criteria into palatable consumer friendly information.
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Deep knowledge of wine and wine logistics between rep, distributors, and vineyards.
- Fostered culture of continuous improvement by suggesting and implementing process enhancements.
Server
Madame Claude Bis
Jersey City, NJ
01.2017 - 05.2022
- Delivered exceptional customer service in fast-paced dining environment with over a hundred of customers per shift average.
- Collaborated with kitchen staff to ensure timely and accurate meal service.
- Trained new servers on menu offerings and restaurant procedures.
- Implemented strategies to enhance guest experiences and streamline service flow.
- Resolved customer complaints promptly, ensuring positive dining experiences.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Strong social skills that dynamically change between different personalities of co-workers and customers
- Extensive knowledge of culinary and liquor that leads to upsells or overall informed dining experience for customers.
- Well versed in pairing food with drinks to craft personalized dining experiences for customers.
Camp Counselor
Camp Liberty
Jersey City, NJ
07.2015 - 07.2015
- Supervised daily camp activities, ensuring a safe and engaging environment for campers.
- Developed and implemented creative programming to enhance camper engagement and skill development.
- Mentored junior counselors, promoting teamwork and effective communication among staff members.
- Evaluated camper progress, providing feedback to parents on individual growth and achievements.
- Fostered positive relationships with campers, encouraging personal development and conflict resolution skills.
- Worked with children of varying age, interest, skill, and developmental levels.
- Led groups of children safely through variety of camp activities.
- Acted as a positive role model, demonstrating strong leadership skills and exemplifying the camp''s core values.
- Collaborated with other camp counselors to design fun and enriching learning activities for campers.
- Led conflict resolution efforts among campers, fostering a positive atmosphere conducive to personal development.
- Promoted camper growth through individualized attention, mentorship, and skill-building opportunities.
Education
Bachelor of Arts - Political Science
Saint Peter's University
Jersey City, NJ12-2020
Skills
- Culinary education
- Viniculture education
- Extensive political, philosophy, and history knowledge
- Problem-solving
- Critical analysis even at fast pace environments
- Strong work ethic and multitasking
- Exceptional customer service
- Memory retention
- Team collaboration
- Strong and dynamic social skills
- Information unpacking and delivering
- Relationship building
Languages
English
Native or Bilingual
Spanish
Limited Working
Interests
- Exploring various forms of art, such as Writing and reading to nurture creativity and personal growth
- Cooking
- Wine Tasting
- Outdoor Recreation
- Volunteering
- Playing Sports
- Historical Exploration
- Documenting and sharing travel experiences
Timeline
Wine Clerk
Madame Claude Wine
09.2022 - 11.2025
Server
Madame Claude Bis
01.2017 - 05.2022
Camp Counselor
Camp Liberty
07.2015 - 07.2015
Bachelor of Arts - Political Science
Saint Peter's University