Sonia Laureano
Willcox,AZ
Summary
Engaging Individual with 2 years of experience in retail environments and supervisor role. Flexible and approachable, with strong organizational and time management skills. Delivers memorable experience through welcoming interactions.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Wine Clerk
Keeling Schaefer Vineyards
Willcox, AZ
01.2022 - Current
- Answer store and merchandise questions and lead customers to wanted items and reservations.
- Unbox new merchandise and restock shelves in appealing and organized arrangements.
- Deliver high level of customer service by using active listening and engagement skills.
- Preserve appearance of store by arranging and replenishing displays and merchandise racks.
Packaging Supervisor
Naturesweet Tomatoes
Willcox , AZ
04.2024 - 08.2024
- Led weekly meetings to discuss production goals and safety protocols.
- Trained new employees on proper packaging techniques and procedures.
- Conducted regular reviews of employee performance and addressed any issues or concerns promptly.
- Worked closely with other departments to guarantee that expectations were met or exceeded.
Packaging Associate
Naturesweet Tomatoes
Willcox, AZ
02.2024 - 04.2024
- Identified and sorted items for packaging according to product specifications.
- Labeled packages with barcodes, weight, and other information.
- Reported any issues related to product quality or safety concerns promptly.
Packaging Supervisor
The Pharm & Sunday Goods
Willcox, AZ
05.2019 - 10.2021
- Oversaw manual and automated packaging activities.
- Coordinated with scheduling, production and quality leaders to plan daily operations activities and resolve issues.
- Enforced company policies, answered coworkers' questions and trained new personnel.
- Assigned tasks to employees and monitored productivity, performance and task completion.
- Kept records of employees' attendance and working hours for accurate calculation of billable cycle.
Trimmer
The Pharm & Sunday Goods
Willcox, AZ
04.2017 - 05.2019
- Noted plant coloring to detect imperfections.
- Responsible for trimming product in a timely manner.
- Maintained clean and safe work station.
- Gained independent working skills and guided and mentored less experienced team members.
Sales Associate
Pilot Travel Centers
Lordsburg, NM
09.2016 - 02.2017
- Engaged customers in friendly, professional dialogue to determine needs.
- Answered incoming telephone calls to provide store, products and services information.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Trained new team members in cash register operation, stock procedures and customer services.
Education
High School Diploma -
Graduation Alliance
UtahSkills
- Customer Service
- Adaptable and Flexible
- Excellent Written and Verbal Communication
- Computer Proficiency and Microsoft Office
- Friendly and Helpful
- Detail-Oriented
- Team Leadership
- Reliable and Responsible
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Accomplishments
- Promoted to supervisor due to responsible and efficient work.
- Consistently maintained high customer satisfaction.
Certification
- Liquor Law Certification
References
References available upon request.
Timeline
Packaging Supervisor
Naturesweet Tomatoes
04.2024 - 08.2024
Packaging Associate
Naturesweet Tomatoes
02.2024 - 04.2024
Wine Clerk
Keeling Schaefer Vineyards
01.2022 - Current
Packaging Supervisor
The Pharm & Sunday Goods
05.2019 - 10.2021
Trimmer
The Pharm & Sunday Goods
04.2017 - 05.2019
Sales Associate
Pilot Travel Centers
09.2016 - 02.2017
High School Diploma -
Graduation Alliance
- Liquor Law Certification
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