Matthew Herrera
Needville,TX
Summary
Results-driven leader with expertise in inventory management, customer service, and team training. Committed to enhancing store performance and customer satisfaction through effective communication and problem-solving strategies.
Overview
2027
2027
years of professional experience
Work History
Drug Store Lead
HEB Grocery Store
Richmond, Texas
08.2024 - Current
- Supervised daily store operations and ensured compliance with safety standards.
- Trained new team members on customer service and store policies.
- Managed inventory levels and coordinated stock replenishment efforts.
- Assisted customers with product inquiries and resolved complaints effectively.
- Developed visual merchandising strategies to optimize product displays and increase customer engagement.
- Conducted regular team meetings to communicate updates and motivate staff.
- Served as a role model for other employees by demonstrating superior work ethic.
- Regularly communicated with upper management regarding operational matters affecting the business.
- Implemented strategies to reduce shrinkage rates within the store.
- Maintained accurate records of transactions for financial reporting purposes.
- Performed regular cycle counts of inventory items throughout the store.
- Collaborated with vendors to ensure timely delivery of quality products, enhancing inventory management.
Grocery Stocker
HEB Grocery Store
Aliana, TX
07.2020 - 07.2024
- mIStocked shelves with grocery items to ensure product availability.
- Organized backroom inventory to streamline restocking process and improve accessibility.
- Maintained cleanliness in aisles and storage areas for safety compliance.
- Operated pallet jacks and other equipment for moving heavy stock efficiently.
- Assisted customers in locating desired items within the store.
- Received, unpacked, and stored incoming merchandise according to company guidelines.
- Stocked shelves with products aligned to customer demand and sales trends for optimal availability.
- Arranged backroom storage to enhance space utilization and facilitate efficient stock management.
- Stocked impulse items at the register for customer convenience
Cashier
Whatabuger
Richmond, Texas
2019 - 2021
- Processed customer transactions efficiently and accurately.
- Managed cash register, ensuring accurate cash handling and transaction integrity.
- Assisted customers with menu selections and special requests.
- Maintained cleanliness and organization of store areas.
- Delivered friendly, attentive service to improve overall customer satisfaction.
- Operated cash register, processing payments by cash, check, credit card, gift card, or automatic debit with precision.
- Followed health and safety guidelines to ensure a safe environment.
- Accepted cash and credit card payments, issued receipts and provided change.
Pizza Delivery Driver
Pizza Hut
Needville, Texas
- Delivered pizza orders promptly, ensuring customer satisfaction and repeat business.
- Maintained vehicle cleanliness and ensured safety compliance to support reliable delivery operations.
- Assisted in roles including cashier, cook, and dishwasher, contributing to efficient operations in a fast-paced environment.
Education
High School Diploma -
Needville High School
Needville, TX05-2020
Skills
- Inventory management
- Customer service
- Visual merchandising
- Cash handling
- Team leadership
- Problem resolution
- Employee training
- Time management
- Communication skills
- Organizational skills
- Multitasking
- Supervision and leadership
Accomplishments
- Official Recognition from Congressman Pete Olsen
- First Pizza Hut Delivery Sailor
- First Pizza Hut Navy Seal
Timeline
Drug Store Lead
HEB Grocery Store
08.2024 - Current
Grocery Stocker
HEB Grocery Store
07.2020 - 07.2024
Cashier
Whatabuger
2019 - 2021
Pizza Delivery Driver
Pizza Hut
High School Diploma -
Needville High School