Matthew Hicks

Original One Parts

01.2024 - Current

Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
Optimized end user experience by delivering superior services and effectively troubleshooting issues.
Created and managed project plans, timelines and budgets.
Provide assistance to end users with hardware and software issues, including troubleshooting problems, diagnosing faults, and guiding users through solutions.
Manage and resolve technical incidents logged by users, ensuring timely responses and updates through a ticketing system.
Perform routine maintenance on computers and peripherals, including updates, patches, and hardware upgrades.
Create, modify, and deactivate user accounts in various systems, ensuring proper access rights and security protocols are followed.
Track and manage IT assets, ensuring proper inventory control and reporting of hardware and software resources.
Liaise with contractors and service providers for maintenance, cleaning, security, and other facility-related services, ensuring quality and cost-effectiveness.
Oversee renovations, upgrades, and new construction projects, ensuring they are completed on time and within budget.
Supervise and coordinate maintenance and repair activities for buildings and facilities, ensuring all systems (HVAC, plumbing, electrical) operate efficiently.

Summary