Matthew Higginbotham
Kissimmee,FL
Summary
Guest service oriented Store Manager. I pride myself in making the guest and staff happy an working towards daily and future goals. I have a background in economics and understand the financials of stores and always keep that in mind as we proceed through any given day. Developing and growing the staff is very important to me and usually indicates a healthy store when people are hungry to succeed and move up. Merchandising has always been a strength of mine, whether its just following the set plan or using my skills when the display breaks down due to sales the stores look and shop-ability are key. Retail is what I know and feels fits my "people person" attitude; and I thrive in those type of environments. I love being part of a team and leading that team to success.
Overview
10
10
years of professional experience
Work History
Shop Manager
Lush Fresh Handmade Cosmetics
Orlando, FL
08.2023 - 04.2024
- Conducted regular stock takes to ensure accurate inventory records.
- Monitored staff performance and provided feedback and guidance as necessary.
- Oversaw the recruitment, training and development of new staff members.
- Resolved customer complaints promptly and professionally.
- Managed daily operations including opening and closing procedures, cash handling and banking activities.
- Organized special events such as product launches, promotions or discounts.
- Reviewed financial reports and took corrective action when needed.
- Enforced company policies regarding employee conduct, attendance, dress code.
- Answered incoming questions via phone and email discussing advertised pricing and inventory.
- Guided team to consistently achieve daily, weekly and monthly production goals.
- Organized and updated schedules to optimize coverage for expected customer demands.
- Mentored employees in management of complicated sales, complex issues and difficult customers.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
Store Manager
Spencer's Gifts
Orlando, FL
06.2015 - 07.2023
- Ran all day to day Operations, including keeping the team and even the DM on track with our kpi/Dsia reports
- Managed inventory tracking and physical inventory counts to minimize loss.
- Established store tactics and strategies to achieve operational performance and sales goals.
- Evaluated store performance and incorporated feedback to implement improvement plans.
- Exceeded team goals and resolved issues by sharing and implementing guest service initiatives.
- Monitored employee performance and identified performance gaps for corrective action.
- Followed all set Plan-o-grams and used my strength in merchandising to make store appealing to the Guest.\
- Did all hiring and recruiting to keep the store's staff full and available.
Store Owner/Operator
Daedalus Emporium
Orlando, FL
01.2014 - 04.2015
- Owned/Operated an Amazon Bookstore with business partner
- Oversaw all day to day operations and ran staff of 6
- Developed a stream line process for shipping/receiving
- Conferred with customers to understand needs and finalize purchase orders.
- Increased business by developing new marketing and promotional strategies.
- Managed operations budgeting, accounts payable and accounts receivable and payroll.
Education
Associate of Science - Business Management
Professional Golfers Career College
Temecula, CA05.2011
Associate of Arts - General Studies
Santa Fe College
Gainesville, FLBachelor of Science - Economics
University of Florida
Gainesville, FLSkills
- Multitasking and Organization
- Store Merchandising
- Staff Supervision
- Verbal and Written Communication
- Inventory Management
- Policies and Procedures
- Employee Motivation
- Staff Development
- Goal Setting
- Customer Service Management
- Recruitment and Hiring
Timeline
Shop Manager
Lush Fresh Handmade Cosmetics
08.2023 - 04.2024
Store Manager
Spencer's Gifts
06.2015 - 07.2023
Store Owner/Operator
Daedalus Emporium
01.2014 - 04.2015
Associate of Science - Business Management
Professional Golfers Career College
Associate of Arts - General Studies
Santa Fe College
Bachelor of Science - Economics
University of Florida