Matthew Hill
Wilmington,DE
Summary
Dynamic Preauthorization Specialist at Jefferson Outpatient Imaging with a proven track record in optimizing patient authorization processes and enhancing operational efficiency. Leveraging strong analytical thinking and attention to detail, I successfully streamlined patient records management, significantly improving workflow and patient satisfaction. Recognized for exceptional leadership and interpersonal skills in high-pressure environments.
Overview
12
12
years of professional experience
Work History
Preauthorization Specialist
Jefferson Outpatient Imaging
04.2021 - Current
- Utilized extensive Medicare and commercial insurance knowledge to validate and make necessary changes to prior authorization details and submissions for patients accessing our facilities.
- Collaborated with doctors and office staff to secure essential clinical documentation for authorization submissions
- Assessed deductible and out-of-pocket expenses according to allowable rates for various radiology procedures.
- Executed thorough administrative support for clinic and office managers, integrating appointment oversight, billing and collections processes, office management, and customer service functions.
- Established and upheld confidentiality protocols for patient files. Streamlined patient records management by implementing electronic medical records systems.
Server/ Bartender
Hapeville Brass Tap
02.2023 - 09.2024
- Exhibits extensive knowledge of various beer types, flavors, and brewing processes to guide customers in selecting ideal beer
- Cultivated and sustained loyal customer base through exceptional personalized service, fostering repeat business and positive online reviews.
- Applied effective sales strategies, featuring suggestive selling and upselling, contributing to rise in average check size and overall revenue
Server
Nudy's Cafe
07.2014 - 03.2020
- Managed multiple tables efficiently, prioritizing tasks to optimize service flow during peak hours.
- Trained and supported new staff in menu knowledge and optimal service practices to elevate overall team performance.
- Resolved customer complaints promptly, enhancing overall dining experience and fostering positive relationships.
- Collaborated with kitchen staff to ensure timely food delivery and adherence to quality standards.
Education
Associates - Communications
Delaware County Community College
Media07.2026
Skills
- Time and Project Management
- Analytical thinking
- Leadership
- Interpersonal Skills
- Attention to Detail
Timeline
Server/ Bartender
Hapeville Brass Tap
02.2023 - 09.2024
Preauthorization Specialist
Jefferson Outpatient Imaging
04.2021 - Current
Server
Nudy's Cafe
07.2014 - 03.2020
Associates - Communications
Delaware County Community College