Summary
Work History
Education
Skills
Timeline
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Matthew Hopkins

Frisco,TX

Summary

Resourceful and motivated Sales and Operations Manager with excellent issue resolution and relationship-building expertise. Maximized repeat business opportunities and utilized proven prospecting techniques to expand client base. High-level sales cycle knowledge and strong collaborative skills leading to optimum outcomes.

Work History

Assistant Manager - Sales and Operations

Certified Medical Systems
05.2023 - Current
  • Knowledgeable and empathetic sales and skills assisting customers with evaluation of mobility products and equipment to ensure customer satisfaction
  • Manage daily operations, set work schedules and customer appointments to ensure productivity
  • Create, develop and execute short- and long-term goals for the store
  • Successful management of sales cycle: problem-solving with manufacturers, vendors and customers; managed warranty and repair process
  • Manage sales associates and technicians for optimal performance, profit margins and repairs.

Sales Advisor

Clay Cooley Volkswagen of Richardson
10.2022 - 05.2023
  • Followed up with clients and potential clients; Persuade hesitant and challenging customers.
  • Listened to customer details and offered matching solutions to meet wide range of requirements.
  • Maintained current knowledge of applicable sales and product changes in order to provide best possible service for all customer needs.

Paid Summer Intern

JD's Pool Service
05.2022 - 09.2022
  • Managed 75 customer accounts, met sales targets by operational best practices and managing relationships.
  • Diagnose and troubleshoot issues, repairing, and restoring machines to peak performance.
  • Evaluated systems for operational status, repair needs and maintenance requirements.

Client Advisor

Metro Nissan of Dallas
09.2021 - 12.2021
  • Successful sales assessing buyer requirements guiding through purchase
  • Funneled sales leads top to bottom
  • Walked customers through financing options including contract signings
  • Assessed client's viability for financial services and facilitated closings and referrals.
  • Salesman of the Month, November 2021.

Soccer Team

Hardin-Simmons University
06.2017 - 05.2021
  • Team Captain: developed, motivated, managed relationships on/off field
  • Hosted new recruits
  • Point of contact between coaches and team: meetings, practices, managing expectations & conflict
  • Strong planning and work ethic to achieve objectives as student-athlete.

Other Employment Experience

07.2013 - 05.2021
  • Entertainment Venues: Customer service, inventory & cash management; TABC, Food Handler Cert
  • Soccer Official: USSF Referee Grade 7, Texas High School Official, US Youth Olympic Development

Paid Student Intern

Coleman Worldwide Moving
05.2020 - 08.2020
  • Successful completion of warehouse and moving assignments.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.

Education

Bachelor of Business Administration -

Hardin-Simmons University
Abilene, TX

Skills

  • Profitability and Revenue Generation
  • Performance Tracking
  • Cost Analysis and Savings
  • Purchasing and Planning
  • Process Improvement
  • Relationship Selling
  • Customer Complaint Resolution
  • Team Building and Development
  • Employee Supervision
  • Order Management

Timeline

Assistant Manager - Sales and Operations

Certified Medical Systems
05.2023 - Current

Sales Advisor

Clay Cooley Volkswagen of Richardson
10.2022 - 05.2023

Paid Summer Intern

JD's Pool Service
05.2022 - 09.2022

Client Advisor

Metro Nissan of Dallas
09.2021 - 12.2021

Paid Student Intern

Coleman Worldwide Moving
05.2020 - 08.2020

Soccer Team

Hardin-Simmons University
06.2017 - 05.2021

Other Employment Experience

07.2013 - 05.2021

Bachelor of Business Administration -

Hardin-Simmons University
Matthew Hopkins