Summary
Overview
Work History
Education
Skills
Certification
Timeline
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matthew Hopkins

Franklin

Summary

Developed technical and problem-solving skills in high-demand, customer-focused environment, with focus on ensuring equipment reliability and efficiency. Looking to transition into new field, leveraging expertise in troubleshooting and maintaining various systems. Strong ability to adapt and apply technical knowledge to new challenges and opportunities. Personable and analytical professional with strong ability to understand and address client needs. Possesses solid foundation in market analysis and data interpretation, coupled with strong problem-solving and project management skills. Committed to delivering impactful strategies that drive client success.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Professional Service Technician

MCC Solutions
08.2023 - 05.2024
  • Explained diagnostic findings to customers and outlined repair or service options.
  • Installed new equipment and explained operation and routine maintenance protocols to customers.
  • Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
  • Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
  • Responded to customer inquiries quickly and professionally to increase satisfaction.
  • Consistently met project deadlines under pressure situations while maintaining high-quality workmanship standards.
  • Collaborated with team members to complete complex installations, ensuring seamless integration of new systems.

Consultant

Jos. A. Bank Clothiers
01.2022 - 01.2023
  • Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
  • Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
  • Managed client relationships through regular check-ins and updates on project progress.
  • Maintained database systems to track and analyze operational data.
  • Gathered, organized and input information into digital database.

Education

Bachelor of Science - Finance

Middle Tennessee State University
Murfreesboro, TN
05-2026

Associate of Science - Accounting

Columbia State Community College
Columbia, TN
12-2022

High School Diploma -

Fred J. Page High School
05-2019

Skills

  • Customer service
  • Troubleshooting skills
  • Analytical thinking
  • Client relationships
  • Problem-solving
  • Communication
  • Adaptability and Flexibility:
  • Problem and issue resolution

Certification

CompTIA - A+ certified

Toshiba-Certified


Timeline

Professional Service Technician

MCC Solutions
08.2023 - 05.2024

Consultant

Jos. A. Bank Clothiers
01.2022 - 01.2023

Bachelor of Science - Finance

Middle Tennessee State University

Associate of Science - Accounting

Columbia State Community College

High School Diploma -

Fred J. Page High School

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matthew Hopkins