Ramos-stuart Felix
San Antonio,Texas
Summary
Dynamic Service Technician with a proven track record at Aptive Environmental Pest Control, excelling in installation and repair while delivering exceptional customer service. Recognized for meticulous attention to detail and effective documentation, consistently achieving project deadlines and enhancing operational efficiency through preventive maintenance and adherence to safety protocols.
Professional service technician with strong background in diagnostics, repairs, and maintenance of various systems and equipment. Proven ability to collaborate effectively within teams to meet and exceed targets. Demonstrates adaptability and reliability in dynamic work environments. Skilled in troubleshooting, customer service, and technical problem-solving.
Overview
8
8
years of professional experience
Work History
Service Technician Professional
Aptive Environmental Pest Control
04.2025 - Current
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Consistently met project deadlines under pressure situations while maintaining high-quality workmanship standards.
Delivery Driver
Domino's Pizza
08.2024 - 03.2025
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Managed customer inquiries and complaints in polite and professional manner.
Rural Mail Carrier Associate
United States Post Office
11.2023 - 06.2024
- Contributed to team success by assisting fellow carriers in completing their assigned routes when needed.
- Expedited package delivery during peak seasons, adapting to increased workload without sacrificing quality or speed of service.
- Elevated operational efficiency through regular maintenance checks of postal vehicles, ensuring consistently smooth operations.
- Maintained detailed records of all delivered items, ensuring accurate reporting and tracking capabilities for the post office.
- Wrote detailed trip reports with notable details about road conditions, weather, and obstacles encountered.
Laborer/Shelf Stocker
AAFES
03.2020 - 10.2023
- Loaded, unloaded, and moved material to and from storage and production areas.
- Expanded skill set through continuous learning of new techniques, tools, and equipment related to laborer tasks.
- Improved worksite efficiency by maintaining clean and organized work areas.
- Performed general housekeeping and cleaning tasks.
- Demonstrated flexibility with shifting responsibilities based on project needs, contributing to overall productivity levels.
- Maintained high-quality workmanship through attention to detail and adherence to industry standards.
Crew Leader
Pic-n-Pac
05.2017 - 04.2019
- Trained employees in time management and proper ways to complete job duties.
- Maintained a safe working environment by enforcing strict adherence to safety guidelines and promptly addressing potential hazards.
- Monitored team members to verify work quality and address concerns.
- Served as the primary point of contact between crew members and upper management, relaying important information as necessary.
- Provided ongoing training and support for new hires, ensuring they were well-equipped to perform their duties effectively.
Education
No Degree - Business Accountancy
Northeast Lakeview College
Universal City, TXSkills
- Installation and repair
- Attention to detail
- Preventive Maintenance
- Customer service
- Flexible and adaptable
- Documentation and reporting
- OSHA requirements
- System installation
- Inventory management
- Service call response
Accomplishments
- Supervised team of 3 staff members.
- Resolved product issue through consumer testing.
Languages
Spanish
Native or Bilingual
Timeline
Service Technician Professional
Aptive Environmental Pest Control
04.2025 - Current
Delivery Driver
Domino's Pizza
08.2024 - 03.2025
Rural Mail Carrier Associate
United States Post Office
11.2023 - 06.2024
Laborer/Shelf Stocker
AAFES
03.2020 - 10.2023
Crew Leader
Pic-n-Pac
05.2017 - 04.2019
No Degree - Business Accountancy
Northeast Lakeview College
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