Matthew Horak
Bradenton,FL
Summary
Dynamic Account Manager with a proven track record at Florida Coast Equipment, LLC, enhancing client satisfaction through exceptional customer service and strong relationship-building. Skilled in account management and teamwork, I successfully resolved escalated issues, ensuring high client retention and loyalty while driving sales growth in diverse portfolios.
Overview
23
23
years of professional experience
Work History
Account Manager
Florida Coast Equipment, LLC
01.2022 - Current
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
Territory Manager
Golf Ventures, Inc.
05.2021 - 01.2022
- Developed strong relationships with key decision-makers, fostering trust and loyalty in the assigned territory.
- Cultivated relationships with key accounts in territory and provided support to drive customer satisfaction.
- Established successful account relationships by building rapport and maintaining consistent communication.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
Assistant Operations Manager
TriEst Ag Group, Inc.
08.2020 - 03.2021
- Managed daily operations effectively, ensuring timely completion of tasks and accurate reporting of results.
- Improved communication within the team through regular meetings, updates, and open channels of communication.
- Coordinated with General Manager in different operational issues and promotional activities.
- Helped team members maintain business professionalism by coaching each on methods for delivering exceptional service to every customer.
Field Sales Representative
TriEst Ag Group, Inc.
01.2012 - 08.2020
- Increased sales revenue by developing and maintaining strong relationships with clients in the assigned territory.
- Maintained thorough knowledge of competitors'' offerings enabling effective communication of unique selling points during client interactions.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Provided exceptional customer service by promptly addressing inquiries, resolving issues, and following up on orders.
Pesticide Applicator
TriEst Ag Group, Inc.
01.2003 - 01.2012
- Contributed to a safe work environment by training new hires on proper handling techniques, storage procedures, and emergency response protocols.
- Stayed current on industry trends through continued education, attending workshops and conferences regularly.
- Collaborated with clients to develop customized pest management plans, addressing individual needs and concerns.
- Increased client satisfaction through diligent monitoring of treatment outcomes, adjusting plans as needed to ensure optimal results.
Education
Bachelor of Science - Agricultural Science
Oregon State University
Corvallis, OR06-2027
Associate of Arts -
Manatee Community College
Bradenton, FL08-2007
Skills
- Account management
- Customer service
- Teamwork and collaboration
- Client relations
Affiliations
Florida Turfgrass Association Board of Directors
Golf Course Builders Association of America member
Seven Rivers Golf Course Superintendents Association member
West Coast Golf Course Superintendents Association member
Suncoast Golf Course Superintendents Association member
Calusa Golf Course Superintendents Association member
Timeline
Account Manager
Florida Coast Equipment, LLC
01.2022 - Current
Territory Manager
Golf Ventures, Inc.
05.2021 - 01.2022
Assistant Operations Manager
TriEst Ag Group, Inc.
08.2020 - 03.2021
Field Sales Representative
TriEst Ag Group, Inc.
01.2012 - 08.2020
Pesticide Applicator
TriEst Ag Group, Inc.
01.2003 - 01.2012
Bachelor of Science - Agricultural Science
Oregon State University
Associate of Arts -
Manatee Community College
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