Matthew Humphreys

• Directed daily operations across 5 corporate units and 17 licensed units - all on college campuses - totaling ~$18m in top line sales, ensuring adherence to company objectives.
• Delivered hands-on support for real-time staffing issues while advising unit managers on best steps.
• Responsible for performance expectations to sales and controllable costs budgets for corporate units.
• Facilitated training programs to meet established performance and safety benchmarks.
• Executed compliance audits and corrective action plans for all units to maintain brand standards.
• Spearheaded rollout of corporate initiatives aligned with broader organizational goals, including menu extensions and equipment innovations.
• Built relationships with licensed partners to ensure consistent policy application across licensed units.
• Cultivated team development through clear expectations and accountability measures.
• Evaluated design feasibility for remodels, including equipment sourcing, equipment placement compared to process, and cost quoting.

• Led test initiatives around design, execution, analysis, and refinement of 5 new kitchen types within the company portfolio.
• Developed standard procedures for over 40 kitchen, process, and equipment tests, collaborating with Training to teach and finalize all materials prior to full field launch.
• Provided on-site operational support of test concepts for over 30 domestic units, and both on-site and virtual support for 3 international units.
• Provided Ops-focused design input regarding production & service model enhancements.
• Built relationships with all levels of Field Ops to collaborate for the various testing and to solicit appropriate feedback.
• Analyzed equipment, layout, and labor capacity and capability to inform design changes.
• Hosted a collaborative call between Field Ops and relevant departments for new unit openings to facilitate communication for all key deliverables and deadline dates and to ensure any adjustments made to timelines were called out and actioned.

• Led go-to-market execution and support for the Drive Thru platform to the company portfolio.
• Served directly as the Drive Thru Operations SME from the 1st through the 28th unit, and continued this function in a limited capacity until the 38th unit.
• Created and refined all more than 30 Drive Thru procedures, including a 25-page Leaders Guidebook to Drive Thru, and collaborated with Field Training to both teach the trainers and support the training team directly through the first 12 openings and sporadically through the next 26 openings.
• Worked side by side with all levels of Field Ops, ranging from Team Members to General Managers to Regional Vice Presidents, leveraging those relationships to bridge knowledge gaps in operational understanding, to highlight best practices, to support team growth and development, and to create 30/60/90-day improvement plans when necessary.
• Collaborated with members of IT, Design, and Construction to ensure unit readiness and to adapt to any learnings or challenges.

• Drove ~$9m in single-unit sales and ~$1.3m in profits through clear expectation, team building, and accountability to standards.
• Grew sales vs. budget by 9.3% in 2019 and 4.5% in 2021 during a rebound from a pandemic-impacted 2020.
• Controlled COGS spending through intuitive ordering, detailed inventory, and accountability to process and standards, keeping costs under budget by up to 1% each year.
• Maintained the budget labor cost of a team of between 50-60 people by strategic scheduling of both Team Members and Managers and by improving team proficiency to enable greater labor flexibility.
• Implemented and coached individual development plans based upon each individual's position, knowledge, and skills.
• Set clear expectations for shift execution, team performance, and hospitality, and practiced consistent accountability, including progressive discipline when necessary.
• Proficient in food safety standards on both national and local levels (as appropriate).
• Created intuitive sales forecasts, correlating goals with budgets.
• Applied grassroots marketing techniques, and planned and executed off-site events to increase brand awareness and strength within immediate areas.

• Served as Assistant General Manager from 06/2016 - 01/2019.
• Served as Exempt Manager from 10/2014 - 06/2016.

Responsibilities included -

• Shift execution to company standards
• Team member schedule writing
• Ordering and inventory management
• Progressive discipline + documentation as necessary
• Team development and training

Positions Held and Timeline:

• Director of Kitchen Operations: 10/2012 - 10/2014
• Assistant Manager: 03/2010 - 10/2012
• Supervisor: 01/2007 - 03/2010
• Team Leader: 10/2006 - 01/2007
• Team Member: 06/2006 - 10/2006

Responsibilities Include -

• All facets of daily operations and shift execution; final role specifically streamlined to Kitchen management
• Coaching and training team members
• Production layout experimentation within adaptive kitchen engine
• Ordering and inventory management
• Waste control + improvement plans