Matthew Ikalani
Waipahu,HI
Summary
Customer-focused sales professional with experience in luxury hospitality, appliance retail, and wireless sales. Known for a service-first mindset, clear communication, and strong follow-through while helping customers make confident decisions in fast-paced, performance-driven environments.
Overview
10
10
years of professional experience
Work History
Pool Server Attendant
Four Seasons Hotels and Resorts
Kapolei, Hawaii
01.2021 - Current
- Anticipated guest needs, exceeding expectations to enhance loyalty.
- Cultivated personalized experiences for high-end guests, showcasing exceptional attention to detail.
- Resolved guest concerns professionally, ensuring guest satisfaction and retention.
Appliance Sales Specialist
State Street Discount
Portsmouth, New Hampshire
11.2019 - 11.2020
- Guided customers through consultative sales process by listening to needs, presenting suitable appliances and protection options, and addressing questions and objections to secure sales
- Delivered a customer-first experience by clearly communicating product capabilities and limitations, solving issues proactively, and building long-term trust with homeowners, property managers, and contractors
- Created accurate quotes and sales orders in POS systems, coordinated delivery and installation timelines, and followed up post-sale to ensure seamless execution and high customer satisfaction
Retail Sales Consultant
AT&T
Somersworth, New Hampshire
04.2016 - 11.2019
- Employed consultative sales approach to align customers with optimal devices, plans, accessories, and protection options, effectively closing sales
- Built customer trust by clearly explaining product features and limitations, resolving issues proactively, and maintaining high customer satisfaction in a quota-driven environment
- Executed accurate sales, activations, upgrades, and payments in POS systems, ensuring compliance and delivering seamless customer experience
Education
Some College (No Degree) - Business
Great Bay Community College
Portsmouth, NHHigh School Diploma -
Kapolei High School
Kapolei, HI05-2013
Skills
- Consultative Sales & Closing
- Customer Experience Excellence
- POS, Quotes & Payment Processing
- Delivery & Order Coordination
- Problem Solving & Issue Resolution
- Process-Driven, Metrics-Focused Performance
Accomplishments
Kūlia I Ka Nuʻu Award -Recognized for consistently demonstrating excellence in service, outstanding teamwork, and embodying the spirit of Aloha at Four Seasons Resort at Ko Olina.
References
References available upon request.
Timeline
Pool Server Attendant
Four Seasons Hotels and Resorts
01.2021 - Current
Appliance Sales Specialist
State Street Discount
11.2019 - 11.2020
Retail Sales Consultant
AT&T
04.2016 - 11.2019
Some College (No Degree) - Business
Great Bay Community College
High School Diploma -
Kapolei High School