Matthew Ireland

Medical Assistant

Harbin Clinic

10.2016 - 12.2022

Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
Performed medical records management, including filing, organizing and scanning documents.
Called and faxed pharmacies to submit prescriptions and refills.
Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
Sanitized, restocked, and organized exam rooms and medical equipment.