Open To Work
Matthew Jackson
The Bronx,New York
Summary
Dedicated Cook experienced in [Type] environments. Focused and collaborative team player skillful in communicating and translating customer requests. Offering deep understanding of food safety, OSHA and health code requirements. Focused [Job Title] with expertise preparing meals for customers in busy establishments. Versatile professional with experience in food safety, supply management and plating. Punctual [Job Title] experienced in following menus and recipes to prepare quality food. Polished in setting up and cleaning equipment for daily food preparation and helping manage supplies. Excellent multitasker recognized for supporting successful kitchen operations. Motivated [Job Title] with [Number] years of experience preparing delicious meals for customers. Polished in following proper food handling methods and maintaining correct temperature of food products. Creative and artistic professional committed to strengthening kitchen team with better collaboration, recipes and cooking techniques.
Overview
2
2
years of professional experience
Work History
Cook
Aaramark Cityfield
Queens, NY
09.2020 - 07.2022
- Carried pans and trays of food to and from work stations, stove and refrigerator.
- Operated ovens, fryers and mixers safely to prevent kitchen accidents and machinery malfunction.
- Set up and performed initial prep work for soups, sauces and salads.
- Retained consistent quality and high accuracy when preparing identical dishes every day.
- Grilled and deep fried various foods from meats to potatoes.
- Enforced proper sanitation practices to prevent spoiling or contamination of foods.
- Replenished food items from inventory and rotated ingredients.
- Maintained safe operations of food prep equipment to reduce complications and retain safety procedures.
- Interacted with waitstaff regarding special orders for customers with food allergies and gluten intolerance.
- Operated grills, fryers and broilers to cook items to quality guidelines.
- Regulated oven, broiler and roaster operations for cooking at correct temperatures.
- Followed established procedures and requirements for safe food handling, storage and service.
- Used standardized recipes and other instructions to prepare food.
- Took inventory counts before and after shifts to complete food inventory or storage sheets.
- Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
Customer Service Agent
Medix Staffing
New York, New York
06.2020 - 02.2022
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Utilized active listening and communication skills to address customer inquiries and escalate issues to supervisor.
- Documented customer correspondence in CRM to track requests, problems and solutions.
- Reviewed files, records and other obtained documents to respond to customer requests.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Helped clients navigate online systems within established frameworks to obtain services.
- Suggested suitable options for unavailable products and services to retain customers.
- Implemented additional services to maintain exceptional client service ratings.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Developed strong customer relationships to encourage repeat business.
- Set up and activated customer accounts.
- Mentored new employees on procedures and policies to maximize team performance.
- Trained new hires on products and services, best practices and protocols to reduce process gaps.
- Exceeded company productivity standards on consistent basis.
Education
High School Diploma -
Satellite Academy
120 West 30th ST06.2020
Skills
- Dish Preparation
- Cutting and Slicing Techniques
- Delegating Work
- PPE Compliance
- Kitchen Sanitation
- Safe Food Handling
- Proper Food Storage
- New Recipe Creation
- Food Handlers Card
- Food Handlers Certification
- Customer Service
- Time Management
Work Preference
Job Search Status
Open to workWork Type
Full TimeContract WorkGig WorkPart TimeLocation Preference
On-SiteRemoteHybridSalary Range
$17/hr - $25/hrTimeline
Cook
Aaramark Cityfield
09.2020 - 07.2022
Customer Service Agent
Medix Staffing
06.2020 - 02.2022
High School Diploma -
Satellite Academy