Matthew Jackson
Manchester,KY
Summary
Experienced with troubleshooting technical issues and delivering high-quality customer service. Utilizes effective communication and problem-solving techniques to resolve customer inquiries efficiently. Track record of maintaining customer satisfaction and building positive relationships.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
16
16
years of professional experience
Work History
Customer Service Technician
Kinetic By Uniti
Somerset, Ky
04.2021 - Current
- Provided technical support for customer inquiries regarding service issues and product functionality.
- Diagnosed and resolved equipment malfunctions, ensuring minimal downtime for customers.
- Trained new technicians on troubleshooting techniques and customer service best practices.
- Assisted in developing knowledge base materials to enhance team efficiency and customer understanding.
- Collaborated with engineering teams to relay customer feedback for product improvements.
- Led a team of technicians in daily operations, fostering a culture of continuous improvement and accountability.
Maintenance 1
Clay County Board of Education
Manchester, KY, United States
01.2020 - Current
- Groundskeeping if the facility contains lawns or other outdoor areas in need of maintenance
- Interpersonal skills to interact with employees or residents of the building in a pleasant manner
- Attention to detail to ensure that all jobs are completed in an exemplary manner and any potential hazards or warning signs of problems are not overlooked
- Physical stamina to handle a full shift of being active and working on the building
- Fixing potential safety hazards to avoid injuries
- Painting the building when old paint has become faded or chipped
- Salary: 10.00 USD Per Hour
- Hours per week: 40
Technician
Legacy Nissan of London
London, KY, United States
12.2014 - 07.2019
- I worked as a service technician performing regular maintenance on customer vehicles. I trained new employees on the regulations and procedures. I trained new employees on the software they used to provide inspection sheets for the customers on the wear of items and the importance of why they needed to be addressed. I helped the parts department organize and stock parts and supplies. I delegated the work at times to be handed out according to what the work was and who was trained on that type of repair.
- Salary: 12.00 USD Bi-weekly
- Hours per week: 40
Technician
Tincher Williams Chevy
London, KY, United States
03.2014 - 12.2014
- I worked as a service technician performing regular maintenance on customer vehicles. I trained new employees on the regulations and procedures. I trained new employees on the software they used to provide inspection sheets for the customers on the wear of items and the importance of why they needed to be addressed. I helped the parts department organize and stock parts and supplies. I delegated the work at times to be handed out according to what the work was and who was trained on that type of repair.
- Salary: 10.00 USD Per Hour
- Hours per week: 40
Security Guard
Custom Security Solutions
Beverly, KY, United States
08.2010 - 01.2013
- I performed scheduled and random rounds of designated areas throughout the facility to check for any security breaches, part of which was vehicle patrols around the perimeter inspecting the fence for breaches and inspected the equipment for tampering or theft during all types of weather. Trained new employees on hazard equipment and safety procedures on the site. I had to perform with firearms and firearm safety.
- Maintain peak physical fitness to patrol large venues by foot in adverse weather conditions during 12-hour shifts
- Gave hazard training to new comers on the site
- Hours per week: 40
Education
High School or equivalent -
Red Bird Mission School
Beverly, KY, United States05-2010
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Nascar Technical Institute
Mooresville, NC02-2014
Skills
- Telecommunications equipment
- Installations and repairs
- Hardware troubleshooting
- Documentation and reporting
- Service calls
- Equipment installation
- Troubleshooting methods
- Troubleshooting and diagnosis
- Teamwork and collaboration
- Customer service
- Problem-solving skills
Timeline
Customer Service Technician
Kinetic By Uniti
04.2021 - Current
Maintenance 1
Clay County Board of Education
01.2020 - Current
Technician
Legacy Nissan of London
12.2014 - 07.2019
Technician
Tincher Williams Chevy
03.2014 - 12.2014
Security Guard
Custom Security Solutions
08.2010 - 01.2013
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Nascar Technical Institute
High School or equivalent -
Red Bird Mission School