Matthew Jacobs
BELLEFONTAINE,OH
Summary
Knowledgeable Software Technician with robust background in software and controls troubleshooting and maintenance. Demonstrated ability to resolve complex technical issues and streamline software processes, enhancing system performance. Proven expertise in diagnosing software and controls problems and providing effective solutions while showcasing strong analytical and problem-solving skills.
Overview
19
19
years of professional experience
Work History
Sr. Software Technician
Dematic Corp
Dayton, OH
03.2021 - Current
- Diagnosed and resolved software issues in automated material handling systems.
- Collaborated with engineering teams to enhance system functionalities and user experience for control and software systems.
- Conducted regular system audits to ensure compliance with operational standards.
- Developed training materials and provided support to new technicians on software tools.
- Reduced downtime for clients by proactively monitoring system performance and addressing potential concerns before issues arose.
- Improved software performance by identifying and resolving technical issues in a timely manner.
- Diagnosed and resolved control system malfunctions to ensure operational efficiency.
- Executed routine maintenance on automated systems, improving reliability and performance.
- Completed critical repairs and maintenance of electrical systems and program software.
- Skilled in troubleshooting control system malfunctions and creating plans for repair.
Supervisor
Crocs Inc
Dayton, OH
02.2020 - 03.2021
- Supervised daily operations, ensuring efficient workflow and adherence to safety protocols.
- Implemented process improvements, enhancing team productivity and reducing downtime.
- Mentored staff on best practices in customer service and product knowledge.
- Coordinated training sessions for new hires, fostering a collaborative work environment.
- Analyzed performance metrics to identify areas for operational enhancement.
- Developed scheduling strategies to optimize labor resources and meet production demands.
- Diagnosed and resolved software issues to enhance system performance and user experience.
- Collaborated with cross-functional teams to streamline software deployment processes.
- Collaborated with development team to implement new features and optimize existing functionalities.
- Provided crucial support during software rollouts, contributing to successful deployments across multiple platforms.
Wave Planner
Crocs
Vandalia, OH
07.2019 - 02.2020
- Maintained tidy and clean work areas to promote optimal productivity and safety standards
- Added packed boxes to conveyor belts for movement to shipping stations
- Operated equipment such as pallet jacks and hand trucks to move heavy boxes
- Developed and implemented wave planning strategies to optimize inventory flow.
- Collaborated with cross-functional teams to align production schedules with demand forecasts.
Team Leader
United Sporting Companies
Bellefontaine, OH
06.2018 - 06.2019
- Directed personnel training and mentored team members to promote productivity, accuracy and commitment to friendly service
- Maximized efficiency by removing safety hazards and debris from work areas
- Facilitated training for associates through daily coaching and regular business partnerships and performance appraisals
- Mentored and guided employees ensuring all were trained in product knowledge and capable of performing assigned duties
- Molded team and embraced change to adapt within dynamic market
- Adhered to rigorous standards for customer service, merchandising, operational safety and warehouse security policies and guidelines
- Kept equipment running by clearing jams
Team Leader
AcuSport
Bellefontaine, OH
07.2015 - 06.2018
- Maximized efficiency by removing safety hazards and debris from work areas
- Kept equipment running by clearing jams
- Molded team and embraced change to adapt within dynamic market
- Adhered to rigorous standards for customer service, merchandising, operational safety and warehouse security policies and guidelines
- Trained team on all aspects of operating procedures and company services
- Assessed workloads to meet seasonal fluctuation needs
- Mentored and guided employees ensuring all were trained in product knowledge and capable of performing assigned duties
- Implemented new working processes which delivered continued improvements
- Collaborated with development team to implement new features and optimize existing functionalities.
- Provided crucial support during software rollouts, contributing to successful deployments across multiple platforms.
- Collaborated with cross-functional teams to streamline software deployment processes.
Wave Planner
AcuSport
Bellefontaine, OH
01.2014 - 07.2015
- Added packed boxes to conveyor belts for movement to shipping stations
- Noted unsafe components inside packages and discussed concerns with supervisors
- Used appropriately sized boxes to pack products with care, minimizing shifting and damage during transport
- Operated equipment such as pallet jacks and hand trucks to move heavy boxes
- Checked inventory and selected product from specific locations based upon customer orders and availability
- Diagnosed and resolved software issues to enhance system performance and user experience.
- Conducted training sessions for end-users, improving software utilization and efficiency.
Receiving Associate
AcuSport
Bellefontaine, OH
01.2013 - 01.2014
- Boosted inventory and recordkeeping accuracy by conducting thorough inspections and comparing shipment contents with documentation
- Recorded regular progress and issues with products
- Compared shipping orders and invoices against contents received to verify accuracy
- Unloaded pallets and deliveries and organized products in warehouse
Cook
Kentucky Fried Chicken
Bellefontaine, OH
07.2007 - 01.2013
- Moved items from main storage areas to easily accessible small fridge, freezers and containers to support kitchen staff efficiency
- Effectively scrubbed and scoured pots and pans using Brillo pads to remove burnt-on food
- Kept kitchen areas neat and clean by removing trash and organizing supplies
- Worked with chemicals such as detergent, rinse agents and sanitizers to protect customer health
Education
Associate - Law Enforcement
James A Rhodes State College
Lima, OH0 2013
High School Diploma -
Bellefontaine High School
Bellefontaine, OH06.2009
Skills
- Interdepartmental communication
- Process improvement
- Mentoring and coaching
- Detail-oriented
- Excellent multi-tasker
- System troubleshooting
- Hardware installation
- Operating systems
- Programmable logic controllers
- Industrial automation systems
- Schematic reading
- Pneumatic systems
Timeline
Sr. Software Technician
Dematic Corp
03.2021 - Current
Supervisor
Crocs Inc
02.2020 - 03.2021
Wave Planner
Crocs
07.2019 - 02.2020
Team Leader
United Sporting Companies
06.2018 - 06.2019
Team Leader
AcuSport
07.2015 - 06.2018
Wave Planner
AcuSport
01.2014 - 07.2015
Receiving Associate
AcuSport
01.2013 - 01.2014
Cook
Kentucky Fried Chicken
07.2007 - 01.2013
Associate - Law Enforcement
James A Rhodes State College
High School Diploma -
Bellefontaine High School