Matthew James Prather
Social Circle,GA
Summary
Establish a career and utilize my training and past work experience, to provide a safe, dependable and friendly service to your company. Experienced insurance professional with several-year career assessing properties, determining liabilities and negotiating settlements. Detail-oriented, observant and knowledgeable with excellent interpersonal and documentation skills. Efficiently handle high case volumes with accuracy and care.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Independent Total Loss Insurance Adjuster
Alacrity Solutions
, Remote
10.2022 - 11.2022
- Practicing ethical and friendly customer service
- Following policy guidelines and state laws
- Make sure customers are up to date on claims and returns emails and phone calls in a timely manner
- Being proficient at Next Gen, CCC one, ARMS, Word and Excel
- Handling salvage of vehicles involved in total loss events - communicating with shops, Copart and making sure the salvage is handled properly
- Reviewing and presenting total loss valuation reports
- Review estimates for potential reparability or total loss
- Working with customers lawyer and attorneys to resolve insurance claims
- Assisting with escalated claims/customers
- Problem solving claim issues
Independent Total Loss Adjuster/Team Lead
Pilot Catastrophe Services
Fort Worth, Texas
05.2021 - 10.2022
- Allstate certified
- Practicing ethical and friendly customer service
- Following policy guidelines and state laws
- Make sure customers are up to date on claims and returns emails and phone calls in a timely manner
- Being proficient at Next Gen, CCC one, ARMS, Word and Excel
- Reviewing and presenting total loss valuation reports
- Review estimates for potential reparability or total loss
- Making sure vehicle salvage is handled properly
- Issuing correct and on time payments to the customer
- Coaching team members on claim related tasks and questions
- Assisting with escalated claims/customers
- Problem solving claim issues
- Overlooking employee time clocks and billing
Delivery Driver
SwiftPak (Amazon Delivery)
Duluth, Georgia
10.2020 - 04.2021
- Following safe driving practices and flowing the laws set forth for motor vehicles
- Ensuring customers receive their packages in a safe and timely manner
- Practicing safe housekeeping within the delivery vehicle
- Pre trip inspection of vehicle before each trip
- Communicating with customers in order to guarantee proper delivery
Groundman
Above All Tree Service, Inc.
Conyers, Georgia
05.2019 - 10.2020
- Following OSHA rules and regulations; safely removing trees, brush and other woodland objects from customers property
- Operating heavy equipment such as Kubota loader and woodchipper
- Working various hours of the day and on call for storm jobs
- Using saws to cut down and remove customers trees and/or brush
Engineer/Conductor
Georgia Northeastern Railroad
Marietta, Georgia
09.2018 - 04.2019
- Having knowledge/understanding of safety rules, job briefings of the task at hand, light mechanical work on railroad locomotives, GCOR, ABTH, Hazmat and CFR
- Handling track warrants, switching various industries; communicating with customers and employees
- Running a locomotive safe and efficiently; interchanging with CSX
- Preform proper air brake tests; daily job briefings; correct locomotive inspections
Engineer/Conductor/Switchman
Columbus & Chattahoochee Railroad
Columbus, Georgia
05.2012 - 09.2018
- Knowing safety rules, GCOR, ABTH, Hazmat and CFR
- Handling track warrants, dispatchers; switching various industries; communicating with customers
- Running a locomotive safe and efficiently; interchanging at Norfolk Southern
- Preform proper air brake tests; daily job briefings; correct locomotive inspections
Trainee/Switchman
Texas New Mexico Railroad
Monahans, Texas
04.2012 - 05.2012
- Learning/knowing safety rules and regulations; navigating/handling train movements
- Reading train lists; handling various switching movements at industries and yards; communicating with train dispatcher
Education
Conductor Trainee Program - Transportation
Johnson County Community College
Overland Park, KS04.2012
High School -
Salem High School
01.2011
Skills
- Auto claims
- Salvage Recovery
- Automobile appraisals
- Exposure analysis
- Insurance regulations
- Claims negotiation
- Repair services coordination
- Settlement management
- Advanced computer skills
- Claims file documentation
- Automobile claims specialist
Certification
- Property and Casualty licensed adjuster - Licensed Home State: Georgia
- Independent adjuster, Maine, New Hampshire, Michigan, Indiana, Kentucky, West Virginia, Mississippi, Louisiana, Texas, Oklahoma, Arkansas, Montana, Minnesota, Idaho, Utah, Washington, Oregon, Connecticut, Alaska
References
- John Garrison, QC/Trainer for Pilot Catastrophe Services, 234-284-5136
- Aaron Watson, VTA Total Loss Adjuster for State Farm, 903-348-3256
- Robert Duncan, Adjuster for Crawford, 806-223-8822
Personal Experience
- Works safely with power tools, heavy machinery, and around various railroad equipment
- Ability to maintain a professional lifestyle in and out of the workplace
- Experience working total loss claims and reading estimates
- Dependable and dedicated to obligations and interests
- Extensive travel experience
- Experience with CCC one, Next Gen, ARMS and Copart
- Setting expectations with customers and attorneys
Timeline
Independent Total Loss Insurance Adjuster
Alacrity Solutions
10.2022 - 11.2022
Independent Total Loss Adjuster/Team Lead
Pilot Catastrophe Services
05.2021 - 10.2022
Delivery Driver
SwiftPak (Amazon Delivery)
10.2020 - 04.2021
Groundman
Above All Tree Service, Inc.
05.2019 - 10.2020
Engineer/Conductor
Georgia Northeastern Railroad
09.2018 - 04.2019
Engineer/Conductor/Switchman
Columbus & Chattahoochee Railroad
05.2012 - 09.2018
Trainee/Switchman
Texas New Mexico Railroad
04.2012 - 05.2012
- Property and Casualty licensed adjuster - Licensed Home State: Georgia
- Independent adjuster, Maine, New Hampshire, Michigan, Indiana, Kentucky, West Virginia, Mississippi, Louisiana, Texas, Oklahoma, Arkansas, Montana, Minnesota, Idaho, Utah, Washington, Oregon, Connecticut, Alaska
Conductor Trainee Program - Transportation
Johnson County Community College
High School -
Salem High School
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