Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Matthew Jefferson

Washington,DC

Summary

Technician with 7 years of experience in automotive maintenance and customer service. Adept at administrative tasks, communication, and computer skills, driving operational efficiency and customer satisfaction. Excels in multi-tasking, proactive communication, and organization, with a vision to support business growth and achieve continuous professional development.

Overview

8
8
years of professional experience
1
1
Certification

Work History

DSP

The Ark Northern Chesapeake
02.2023 - Current
  • Completes documentation and other paperwork in a timely, accurate, and making sure the house stays in order and every person receives their medicine


  • Assist with personal hygiene, grooming, feeding, and mobility, ensuring daily comfort and dignity.
  • Administer and document medications, monitor self-medication, maintaining accurate health records.
  • Support job seekers in finding and retaining employment, offering coaching and training for success.
  • Facilitate daily tasks, promoting independence and enhancing quality of life.
  • Participate in social, religious, and recreational activities, fostering community engagement.

Technician

Koons Chevy
06.2019 - Current
  • Ability to follow directions both written and verbally
  • Performs special projects and prepares comprehensive reports on studies and other special assignments
  • Participates in planning, organizing, and conducting analytical studies based on examination of management needs
  • Assists the supervisor in improving effectiveness in meeting schedules, deadlines, priorities, and production goals.

Technician

Jiffy Lube
02.2017 - 06.2019
  • Serves as a key person in responding to customer inquiries and resolving customer complaints
  • Maintains responsibility for gathering information to determine solutions, Implements the appropriate process for resolution
  • Advises supervisor of existing problems and suggested resolutions
  • Participates in and oversees special projects to meet the day-to-day demands of the shop
  • Examine vehicles providing precise information, compiling estimated repair cost
  • Educating and assisting owners with manual information on how to use their automobile features
  • Examine and close out completed maintenance work providing detailed information on the service rendered.

Education

General Studies Diploma -

Luke C. Moore Academy High School

Automotive Technology, Business Administration -

Community College of Baltimore County
08.2024

Skills

  • Customer service
  • Administrative
  • Communication
  • Computer skills
  • Multi-tasking
  • Organization
  • Proactive communication
  • MaintenanceTechnician
  • CMT Certified

Certification

CPR Certified

CMT Certified

Timeline

DSP

The Ark Northern Chesapeake
02.2023 - Current

Technician

Koons Chevy
06.2019 - Current

Technician

Jiffy Lube
02.2017 - 06.2019

General Studies Diploma -

Luke C. Moore Academy High School

Automotive Technology, Business Administration -

Community College of Baltimore County

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Matthew Jefferson