Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Matthew Jenkins

Orange Park

Summary

To become the engagement manager at the Tim Tebow foundation to further the vision of helping the most vulnerable amongst us.

Overview

31
31
years of professional experience
1
1
Certification

Work History

Owner/Operator Technician

Superior Home Services of North Florida LLC
01.2023 - Current
  • Managed day-to-day business operations.
  • Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
  • Increased customer satisfaction by providing high-quality services and timely communication.
  • Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Established strong relationships with suppliers, ensuring consistent delivery of goods and services at competitive prices.
  • Ensured compliance with relevant regulations, maintaining proper documentation and licensing requirements.
  • Contributed positively to the local community through involvement in various events or charitable organizations.
  • Operated with safety and skill to avoid accidents and delays.
  • Interacted well with customers to build connections and nurture relationships.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
  • Increased customer satisfaction with prompt and knowledgeable support for various technical issues.

lead/management

The Boeing Company
02.2009 - 12.2022
  • I worked 40 plus hours over my entire career with a top salary of 110,000 annually. I started with Boeing working at NAS Jax in 2000, moving to Cecil Field in 2003 spending 17 years.
  • Summary of Manufacturing Management experience - 3/2009 to 12/22
  • New personnel safety trainer- I was responsible for “Go for zero” training for all new personnel beginning at our Cecil Field site.
  • Developed the fall protection plan for my personnel on Super Hornets coordinating between my mechanics, engineering, and tooling personnel to create a final safe product.
  • During my lead and management experience I was responsible for overseeing daily assignments to employees, and ensuring employees have everything that their job requires.
  • Experienced in training others on finding process specifications, blueprints, and standard repairs.
  • Primary point of contact for initiating and writing non-conforming issues in HMS, GOLDESP, and tracking the progress throughout the cycle.
  • Developed strong positive working relationships with engineering, supply, the customer, both DCMA and the wing, Pilots, inspectors, NDI technicians, estimators, and planners.
  • Motivate employees to meet and exceed safety, Quality, schedule and budget requirements.
  • Responsible for controlling quality issues and counseling employees that have quality problems.
  • Responsible for tooling that goes in and out of calibration, tracking that tooling, and ensuring it returns as required.
  • Utilize Lean concepts to continually monitor areas for improvement and implement actions as warranted using BPSM, 5 why analysis, IQDS and other processes.
  • F/A-18 Super Hornet flight control repair center
  • Conducted data analysis to identify trends and opportunities for improving lead management processes.
  • Enhanced team productivity by implementing efficient lead management processes.
  • QF-16 drone development project
  • F/A-18 high flight extension project
  • Super Hornet modification and upgrades
  • Super Hornet inner wing retrofit project as lead and manager
  • Lead structural technician on the Legacy A-D Blue Angel retrofit project
  • Streamlined lead management process by organizing and prioritizing daily tasks, resulting in improved productivity.
  • Provided feedback to management to improve operations.
  • Developed customized reports for management, facilitating informed decision making.
  • Assisted with Safety Risk Management (SRM) process.
  • Gained exposure to various aspects of operations management, including supply chain management, logistics planning, and process improvement techniques.
  • Contributed to development of safety management system, fostering culture of safety and proactive risk management.
  • Assisted with case management and medical appointments.
  • Successfully met or exceeded all performance metrics established by senior management, demonstrating a consistent commitment to excellence in work order management.
  • Enhanced customer satisfaction by providing timely and efficient assistance.
  • Increased customer satisfaction through proactive communication by using friendly interactions and resolving issues promptly.

Structural Technician

THE BOEING COMPANY- Leader In The Aerospace Industry
08.2000 - 08.2009
  • Experienced structural mechanic, working on various platforms to include: EA-6B, F-14, F-18 A-D and E/F/G, F-15, F-16, V-22, E-6 (707 platform), C-130 and S-3 military aircraft. Maintained and set up fabricating machines such as shears, brakes, presses and forming machines to cut, bend, block and form or straighten materials.
  • Install critical assemblies in supportive framework and fixtures
  • Strong working knowledge of blueprints, technical publications, airframe changes, engineering dispositions, and tool usage instructions (TUIs)
  • Experienced in using and supervising the proper usage of mobile and overhead cranes
  • Numerous aircraft and general maintenance hand and power tools
  • Certified Manufacturing Self-Examination (MSE) operator, with experience in inspecting assemblies and installations for non-conformance to specifications, or blueprints
  • Highly skilled in measuring instruments such as calipers, scales, protractors, various gauges, micrometers, intramics, and torque wrenches
  • Strong working knowledge and understanding of precision techniques, drilling close-tolerance holes with .0005” tolerances or less using hand and automatic drills, blocks, bushings and different clamping methods.
  • Proficient in laying out and fabricating various heavy structures, metal and non-metal structures and assemblies for repair in simple and complex situations

Northrop Grumman
06.1998 - 08.2000
  • 40 plus hours weekly, 45,000 annually.

E-4 AMS

US Navy
11.1994 - 11.1997

Education

High School Diploma -

Robert E Lee SR High School
Jacksonville, FL
06-1994

Skills

  • Relationship building and networking
  • Great listener and communicator
  • Motivator
  • Positive outlook

Certification

  • Quality systems AS9100
  • Multiple AOI inspections
  • Multiple Management courses
  • WEB/EX, Excel, power point, BPSM, EPES, IQDS
  • Mobile crane operator
  • Advanced composites
  • Cold-working
  • Ryng-lok
  • Current Secret clearance
  • Other certifications available upon request.

Timeline

Owner/Operator Technician

Superior Home Services of North Florida LLC
01.2023 - Current

lead/management

The Boeing Company
02.2009 - 12.2022

Structural Technician

THE BOEING COMPANY- Leader In The Aerospace Industry
08.2000 - 08.2009

Northrop Grumman
06.1998 - 08.2000

E-4 AMS

US Navy
11.1994 - 11.1997

High School Diploma -

Robert E Lee SR High School

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