Aaron Lanning
Iron Mountain,MI
Summary
Dynamic leader and skilled technician with a proven track record at Flood Pros USA, adept in water/mold damage restoration and project management. Excelled in building client relationships and spearheading operations, significantly enhancing customer satisfaction. Expert in leveraging problem-solving abilities and construction knowledge to deliver exceptional results.
Overview
12
12
years of professional experience
Work History
Owner/Operator Technician
MOOSE COUNTRY SERVICES LLC
03.2023 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managing and executing water and mold remediation projects start to finish including billing and payment collections.
Regional Claims Manager/WRT TECHNICIAN/Senior Training Consultant
Flood Pros USA
03.2018 - 10.2024
- Managed water damage, mold, and fire claims for our clients and collaborated with insurance companies, public adjusters, clients, and attorneys to collect payment for our services.
- Created training programs for our technicians on how to use certain programs in the field to maximize productivity and flow of information, and communication to the main office.
- Managing large losses during Hurricanes and Large catastrophies.
- Organized employees, technicians, equipment, and supplies for mobilization to large catastrophies.
Outside Sales Representative / Building Estimator
Hometowne Lumber
05.2015 - 03.2019
- Increased territory sales by building strong relationships with key clients and identifying new business opportunities.
- Visited customer locations to evaluate requirements, demonstrate product offerings, and propose strategic solutions for diverse needs.
- Established new accounts through cold calling and personal visits to potential customers.
- Exceeded monthly sales targets and quotas consistently.
WRT TECHNICIAN /Manager of Operations
FLOOD PROS USA
06.2013 - 05.2015
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
- Installation of Water restoration equipment and mold remediation equipment on projects.
- Monitor and managing restoration projects start to finish.
Education
WRT TECHNICIAN - WATER AND MOLD RESTORATION
DELOATCH TRAINING
Norcross, GA07-2010
Associate of Applied Business - Business Administration And Management
NMU / Bay De Noc Community College
Marquette, MIHigh School Diploma -
Newberry High School
Newberry, MI06-2002
Skills
- Customer relations
- Small business operations
- Relationship building
- Verbal and written communication
- Building and construction
- Framing and finish carpentry
- Roofing
- Project Managing/Planning
- Estimating
- Water/Mold Damage Restoration
- Creative Carpentry
- Painting
- Ability to adapt and work in various work environments
- Problem Solving
- Project Leadership
- Ability to work well with other
- Ability to operate heavy equipment
- Ability to move heavy equipment including, dump trailers, skid steers, mini excavators ect
- Inside/Outside Sales
- Collections
- Billing
Timeline
Owner/Operator Technician
MOOSE COUNTRY SERVICES LLC
03.2023 - Current
Regional Claims Manager/WRT TECHNICIAN/Senior Training Consultant
Flood Pros USA
03.2018 - 10.2024
Outside Sales Representative / Building Estimator
Hometowne Lumber
05.2015 - 03.2019
WRT TECHNICIAN /Manager of Operations
FLOOD PROS USA
06.2013 - 05.2015
WRT TECHNICIAN - WATER AND MOLD RESTORATION
DELOATCH TRAINING
Associate of Applied Business - Business Administration And Management
NMU / Bay De Noc Community College
High School Diploma -
Newberry High School
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