Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Jose Zarate

Mineola,TX

Summary

Dynamic professional with extensive experience in small business operations and customer relations. As Owner/Operator at JZ Automotive, I enhanced client satisfaction through exceptional service and efficient processes. Proven ability to manage teams and optimize operations, while mentoring staff and negotiating contracts to achieve cost savings. Strong communicator and relationship builder.

Business professional prepared for a leadership role with extensive experience in managing operations and driving business success. Proven track record of effectively overseeing daily operations, implementing strategic plans, and optimizing resources. Highly focused on team collaboration and achieving results, with a reputation for reliability and adaptability. Expertise in financial management, staff development, and customer relations.

Overview

17
17
years of professional experience

Work History

Owner/Operator Technician

JZ Automotive and Performance
06.2023 - 07.2024
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
  • Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
  • Established foundational processes for business operations.

Lead Technician

Greg's Japanese Auto
02.2022 - 06.2023
  • Recognized as a top performer among peers due to outstanding productivity levels and commitment to excellence.
  • Performed troubleshooting and diagnosis on malfunctioning equipment.
  • Repaired, upgraded and inspected electronic, electrical and mechanical systems.
  • Adhered to established policies and standards to safely complete projects.
  • Increased customer satisfaction, ensuring timely resolution of service requests through effective communication and problem-solving skills.
  • Mentored junior technicians, fostering a collaborative work environment that encouraged skill development and knowledge sharing.

Maintenance Shop Foreman

US Army
05.2007 - 01.2022
  • Managed a team of technicians, promoting effective communication and collaboration to achieve project goals within deadlines.
  • Led cross-functional teams on special projects, leveraging collective expertise to optimize processes and achieve desired outcomes successfully.
  • Achieved cost savings by negotiating vendor contracts and sourcing high-quality materials at competitive prices.
  • Addressed emergency repair situations promptly, coordinating resources effectively to minimize disruptions and ensure timely resolution of issues.
  • Increased shop productivity by providing comprehensive training sessions for staff on new equipment and technologies.
  • Optimized inventory management with regular reviews, ensuring the availability of necessary parts while minimizing excess stock.
  • Managed efficient teams of up to 30 employees.
  • Supervised 30 employees and scheduled shifts.

Education

High School Diploma -

Bethel Park High School
Bethel Park
06.2008

Skills

  • Customer relations
  • Small business operations
  • Relationship building
  • Verbal and written communication
  • Operations management
  • Business management
  • Business planning
  • Staff management

Accomplishments

  • Resolved product issue through consumer testing.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Languages

Spanish
Native or Bilingual

Timeline

Owner/Operator Technician

JZ Automotive and Performance
06.2023 - 07.2024

Lead Technician

Greg's Japanese Auto
02.2022 - 06.2023

Maintenance Shop Foreman

US Army
05.2007 - 01.2022

High School Diploma -

Bethel Park High School

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