Matthew Jernigan
Boynton Beach,FL
Summary
Highly decorated sales and management background with over 10 years of experience in multiple markets and clientele. Driven to exceed sales goals and business growth by providing a unique customer experience. Background includes corporate training, management, visual, event coordinating, interior design, sales, and clientele development. Goal oriented with a deep passion for training and helping people find their "spark". I look forward to being an asset to your corporation!
Overview
12
12
years of professional experience
Work History
Account Manager
Fuse Specialty Appliances
Boca Raton, FL
02.2024 - Current
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
- Actively participated in networking events within the industry, expanding professional connections and generating leads.
Sales Manager
Rosenbaum Fine Art / RFA Decor
Boca Raton, FL
01.2023 - 11.2023
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
- Provided ongoing training and mentorship for junior sales staff, fostering professional development and career growth.
- Implemented CRM systems for better tracking of leads, improving follow-up processes and communication within the team.
- Assisted in recruiting top talent for the sales team, contributing to a high-performing work environment.
- Negotiated partnerships with complementary businesses, creating synergies and expanding customer base.
- Exceeded sales targets consistently, through strategic planning and execution of targeted sales initiatives.
Corporate Trainer /Retail Sales Manager
Modani Furniture
Boca Raton, FL
05.2018 - 12.2022
- Hiring and performance development between 17 showrooms nationwide.
- Coached managers and sales associates in selling techniques, product specifications, sales incentives and significantly increasing KPI's. (ex. AOV, UPT)
- Developed and implemented action plans based on KPI's.
- Planned and lead visual merchandising to be the company standard.
- Manage sales team on achieving daily and monthly goals.
- Submitted daily reports to senior management to aid in business tracking and planning.
- Performed daily cash flow audits and balancing cash register.
- Updated pricing and signage to complete product displays.
- Achieved highest sales out of 17 showrooms for 3 years.
- Business to business development and Trade Program.
Manager/ Event Coordinator
The Spice Lab - Ft. Lauderdale
Fort Lauderdale, FL
11.2016 - 05.2018
- Assisted in the startup operations of the retail store upon after grand opening.
- Maintain staffing through recruiting and hiring.
- Trained multiple employees with onboarding and product knowledge.
- Coordinated and managed all events for the store including, operations, marketing, social media, and event execution both in-store and off-site.
- Events generated over 40% of revenue.
- Maintained operations of the store, POS, and Excel documents.
- Photography for social media accounts Instagram, and Facebook.
- Achieved sales goals in a timely manner.
Interior Design
Williams-Sonoma Inc.
Ft Lauderdale, FL
10.2012 - 11.2016
- Worked across the brand's various stores, Williams-Sonoma (Fort Lauderdale, FL), Pottery Barn (Fort Lauderdale, FL), and West Elm (Estero, FL).
- Design Certified by all stores.
- Achieved and exceeded sales goals in a timely manner.
- Consulted with clients to determine design preference to meet overall design goals.
- Assisted clients with budget considerations regarding products and materials.
- Originated and developed creative design concepts.
- Monitored orders using the retail point of sale (POS) system.
- Worked in-store with customers as well as off-site on private client projects.
- Met and exceeded goals with opening in-store credit cards.
- Assisted in the execution of store changes and floor sets.
- Heavy visual influence on the look of the store.
Associate Manager
Michael Kors
Naples, FL
10.2013 - 04.2015
- Maintained staffs individual sales goals through coaching and selling tactics pertaining to the companies selling philosophy.
- Managed general operations of the store including opening/closing point of sale (POS) system, communicating sales goals, tactics, and results with both District and Regional Managers.
- Contributes to team effort by accomplishing related results as needed.
- Top Seller for the store contributing to 40% of the annual business.
- Managed and coordinated an event on a luxury yacht. (Partnership with Marine Max)
- Maintained visual look of the store including floorsets and seasonal collection changes.
- Worked directly with Regional Visual Manager to open two new store locations (Estero, FL / Sarasota, FL)
Education
Business Management/ Theatre
Florida Gulf Coast University
Fort Myers, FL2014
High School Diploma - undefined
G-Star School of the Arts
West Palm Beach, FL2012
Skills
- Team Leadership
- Training and Mentoring
- Event Coordinating
- Clientele Development
- Business to Business sales
- Exceeding Sales Goals
- Customer "Experience"
- Visual
- Interior Design
- Sales Reporting
- Scheduling
- Excel, Word, Outlook, Gmail
Timeline
Account Manager
Fuse Specialty Appliances
02.2024 - Current
Sales Manager
Rosenbaum Fine Art / RFA Decor
01.2023 - 11.2023
Corporate Trainer /Retail Sales Manager
Modani Furniture
05.2018 - 12.2022
Manager/ Event Coordinator
The Spice Lab - Ft. Lauderdale
11.2016 - 05.2018
Associate Manager
Michael Kors
10.2013 - 04.2015
Interior Design
Williams-Sonoma Inc.
10.2012 - 11.2016
High School Diploma - undefined
G-Star School of the Arts
Business Management/ Theatre
Florida Gulf Coast University