Matthew Johnson
Nampa,ID
Summary
Self-Motivated worker with over 5 years of experience and success in working within fast-paced and varied pharmacy settings. Highly proficient in accurately filling and labeling prescriptions, maintaining drug inventories and updating pharmacy records. Excited to bring my skills and record of excellence in customer service to whatever life sends my way. Willing and eager to learn and excited to grow
Overview
9
9
years of professional experience
Work History
Certified Pharmacy Technician
Red Rock Pharmacy, Meridian ID
02.2024 - Current
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Increased customer satisfaction by delivering friendly, personalized service during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Worked with computerized and automated systems for dispensing medications and editing new patient profiles.
Senior Certified LTC Pharmacy Technician
Heartland Pharmacy, Boise ID
10.2022 - 12.2023
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients.
- Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
Certified Pharmacy Technician Lead
Rite-Aid Pharmacy
10.2021 - 09.2022
- Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Maintained accurate inventory levels for efficient pharmacy operations and cost control.
- Implemented measures to minimize wait times for prescription pickups, enhancing overall customer experience.
Certified Pharmacy Technician
Walgreens Pharmacy
03.2019 - 10.2021
- Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Counted, measured and compounded medications following standard procedures.
- Contributed to improved patient adherence by providing clear medication instructions and addressing concerns or questions promptly.
Overnight Associate
Walgreens
07.2018 - 03.2019
- Completed assigned tasks in a timely manner, contributing to overall efficiency of overnight operations.
- Improved store organization by efficiently stocking shelves and arranging merchandise during overnight shifts.
- Ensured accurate pricing by diligently updating price tags according to current promotions or markdowns.
- Enhanced customer satisfaction by promptly addressing inquiries and providing assistance as needed.
Sales Representative
Uhaul Moving And Storage
03.2018 - 06.2018
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Prepared merchandise for sales floor by pricing or tagging.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Wash Bay Attendant
Bronco Motors
02.2016 - 12.2017
- Reduced wait times for customers by optimizing workflow processes within the wash bay facility.
- Communicated effectively with customers to understand their specific needs or preferences prior to initiating vehicle cleaning processes.
- Consistently received positive feedback from customers regarding the quality of service provided at the wash bay facility.
- Improved vehicle cleanliness by thoroughly washing, waxing, and detailing both interior and exterior surfaces.
Education
GED -
College of Western Idaho
Nampa, IDVineyard Christian Homeschool Co-op
Boise, ID05.2016
Skills
- Problem-solving skills
- Communication
- HIPAA Regulations
- Medication Dispensing
- Home Cooking
Hobbies
I have a passion for cooking for my friends and family at home. It is most fun to learn new things and to grow in my skills and knowledge.
Timeline
Certified Pharmacy Technician
Red Rock Pharmacy, Meridian ID
02.2024 - Current
Senior Certified LTC Pharmacy Technician
Heartland Pharmacy, Boise ID
10.2022 - 12.2023
Certified Pharmacy Technician Lead
Rite-Aid Pharmacy
10.2021 - 09.2022
Certified Pharmacy Technician
Walgreens Pharmacy
03.2019 - 10.2021
Overnight Associate
Walgreens
07.2018 - 03.2019
Sales Representative
Uhaul Moving And Storage
03.2018 - 06.2018
Wash Bay Attendant
Bronco Motors
02.2016 - 12.2017
GED -
College of Western Idaho
Vineyard Christian Homeschool Co-op
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