Matthew Alexander Johnson
Tomball,TX
Summary
Driven Front Desk Agent highly skilled in managing reservations, telephone calls and customer inquiries. Poised and professional with total commitment to guest satisfaction. Well-versed in mitigating customer dissatisfaction with prompt service and diplomatic communication. Streamlined communication flow and improved operational efficiency by coordinating internal information with accuracy and speed. Seeking to leverage organizational and technological skills for increased operational excellence in future roles.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Student Engagement Front Desk Student Assistant
University of Texas at Tyler
09.2023 - 05.2025
- Greeted visitors warmly upon arrival, answered questions about campus services, and directed them to the appropriate personnel or departments.
- Assisted in maintaining cleanliness of lobby area by wiping down surfaces regularly.
- Performed administrative tasks such as filing paperwork, data entry, and taking inventory.
- Opened, routed, and distributed incoming mail to staff members.
- Operated electronic mail systems and coordinated flow of information internally with other organizations and departments.
- Learned how to operate new office technologies as they were developed and implemented.
- Assisted staff with complicated computer tasks on a daily basis.
- Operated office equipment, such as copiers and phone systems.
- Answered approximately 8 telephone messages per day to give information to callers, take messages, or transfer calls.
- Organized documents into files for easy access when needed.
Tutoring Center Front Desk Student Assistant
Tyler Junior College
08.2022 - 05.2023
- Answered telephones to give information to callers, listen to messages and relay the information to my coworkers, or transfer calls.
- Maintained clean and organized front desk areas to uphold a polished company image.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Assisted coworkers and staff members with special tasks on a daily basis.
- Assisted coworkers with computer tasks whenever needed.
- Organized and maintained important files on a daily basis.
Student Assistant
Tyler Junior College West Campus
09.2021 - 05.2022
- Learned how to use to basic tools to dismantle crates that contained new machines to be used in different classroom settings.
- Learned how to use different machines to transport instructional materials and machines to be used in different classroom settings.
- Assisted faculty and staff by setting up and maintaining classroom equipment, ensuring that instructional tools functioned effectively.
Education
Bachelor of Science (B.S.) - Industrial Technology, Business Administration
University of Texas At Tyler
Tyler, TX05-2025
Associate of Science (A.S.) - Industrial Maintenance Technology
Tyler Junior College
Tyler, TX05-2023
Skills
- Powerpoint
- Excel
- Front Desk Management
- Operational Efficiency
- File Management
- Listening Skills
- Problem Solving Skills
- Mail and Packages
- Office Management
- Microsoft Word
Certification
- OSHA Certification, University of Texas at Tyler, 05/01/24
- YASKAWA Robotics Motoman Offline Programming Certification, University of Texas at Tyler, 05/01/23
- Universal Robots Certification, University of Texas at Tyler, 05/01/23
- FANUC Robotics Material Handling and Programming Certification, University of Texas at Tyler, 05/01/23
Awards
Cum Laude, Tyler Junior College, 05/01/23
Cum Laude, University of Texas at Tyler, 05/03/25
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Student Engagement Front Desk Student Assistant
University of Texas at Tyler
09.2023 - 05.2025
Tutoring Center Front Desk Student Assistant
Tyler Junior College
08.2022 - 05.2023
Student Assistant
Tyler Junior College West Campus
09.2021 - 05.2022
Bachelor of Science (B.S.) - Industrial Technology, Business Administration
University of Texas At Tyler
Associate of Science (A.S.) - Industrial Maintenance Technology
Tyler Junior College
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