Nyasia Whittaker
Clermont
Summary
Student IT Help Desk Assistant at Lake Sumter State College with a proven track record in customer service and ticketing systems. As Apparel Team Lead at Walmart, I drove team productivity and achieved financial goals through strategic leadership and effective communication. Proficient in Microsoft Office, I excel in organized team collaboration.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Information Technology Student Help Desk Assistant
Lake Sumter State College
06.2023 - 01.2024
- The IT Helpdesk Student Assistant is primarily responsible for answering phones and responding to student issues via phone or Track-It trouble tickets.
- Guide students through LakeHawk Mail, Canvas, Starfish, LOIS, and Office 365 installs.
Apparel Team Lead
Walmart
11.2020 - 08.2023
- Support the achievement and financial goals for apparel.
- Provide supervision in the apparel department by assigning daily priorities, communicating goals, providing feedback and follow-up, monitoring the productivity of the associates.
Education
Bachelor's - Biomedical Science
University of Central Florida
05.2026
Skills
- Microsoft Word
- PowerPoint
- Excel
- Organized
- Team player
- Strategic
- Accountable
- Leadership
- Team collaboration
- Ticketing system expertise
- Customer service
Accomplishments
UCF Pre Dental Student Association, Honorary member, Fall 2024-Spring 2025
Volunteer Experience
- Walk to Defeat ALS, Orlando, FL, Volunteered at the 'Unlock ALS tent' interacting and encouraging various people and families that had someone with ALS or who had ALS.
- FDA Florida Mission of Mercy, Daytona, FL, Worked as a patient scanner to help scan patients information into the system.
- UF Super Sealant Saturday, Gainesville, FL, Volunteered as a patient guide, guiding patients to see the provider and fill out the appropriate paperwork.
- Food pantry volunteer, West Palm Beach, FL, Helped to distribute food to various people.
Shadowing
50, Learned how to build interpersonal connections with patients., Learned how to treatment plan for different procedures as well as how to prep for various surgeries., Clermont Dentistry
Certification
Real Estate Salesperson License
Timeline
Information Technology Student Help Desk Assistant
Lake Sumter State College
06.2023 - 01.2024
Apparel Team Lead
Walmart
11.2020 - 08.2023
Bachelor's - Biomedical Science
University of Central Florida