Matthew Johnston
Aurora,CO
Summary
Professional in automotive service industry with proven expertise in managing customer interactions, diagnosing vehicle issues, and coordinating repairs. Strong focus on teamwork and delivering results ensures reliability and adaptability in dynamic environments. Skilled in communication, problem-solving, and technical understanding of automotive systems. Known for fostering collaborative relationships and driving customer satisfaction. Hardworking Mechanic skilled in resolving mechanical issues on diverse vehicles through troubleshooting and diagnostics. Successful at adapting to new procedures, makes and models. Experienced Handyman with experience in commercial and residential maintenance. Outstanding skills in carpentry, plumbing and electrical repairs. Excellent communication and problem-solving skills. Active listening and analytical problem-solving skills. Enhances customer experiences by understanding customer desires, and providing customized solutions to build loyalty.
Overview
27
27
years of professional experience
Work History
Service Advisor
Service Street Auto Repair
07.2024 - Current
- Maintained high customer satisfaction standards to meet or exceed targets.
- Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
- Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
- Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
- Promoted additional services based on individual customer needs, increasing overall revenue without compromising integrity or trustworthiness.
Mechanic, Handyman
Self-employed
07.2013 - 07.2024
- Inspected and tested equipment to locate worn and damaged parts.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Performed preventative maintenance oil changes and brake jobs to preserve performance and reliability of vehicles.
- Provided versatile assistance across various tasks such as carpentry, plumbing, painting, and light fixture installation.
- Supported customer relations by providing clear communication regarding project updates and estimated completion times.
- Helped clients identify cost-effective solutions for their repair needs while preserving long-term functionality and value.
Driver
Havana Auto Parts
06.2012 - 07.2013
- Delivered goods and products to customer on time and in excellent condition.
- Cleaned and maintained vehicle and assessed vehicle for damage before each shift.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
Carpenter, Mechanic, Handyman
Self Employed
06.2007 - 06.2012
- Inspected and tested equipment to locate worn and damaged parts.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Performed preventative maintenance oil changes and brake jobs to preserve performance and reliability of vehicles.
- Provided versatile assistance across various tasks such as carpentry, plumbing, painting, and light fixture installation.
- Supported customer relations by providing clear communication regarding project updates and estimated completion times.
- Completed installations of building structures, trim, flooring, and cabinetry.
- Demonstrated versatility in carpentry techniques, working proficiently with both hand tools and power tools to achieve desired results.
- Specialized in specific carpentry tasks such as framing, finish work, or restoration projects to provide clients with tailored services and high-quality results.
Mechanic
Firestone Auto Care
10.2005 - 05.2007
- Inspected and tested equipment to locate worn and damaged parts.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Performed preventative maintenance oil changes and brake jobs to preserve performance and reliability of vehicles.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
Mechanic
Pep Boys
10.2003 - 10.2005
- Inspected and tested equipment to locate worn and damaged parts.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Performed preventative maintenance oil changes and brake jobs to preserve performance and reliability of vehicles.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
Mechanic
Gasoline Alley
10.2002 - 07.2003
- Inspected and tested equipment to locate worn and damaged parts.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Performed preventative maintenance oil changes and brake jobs to preserve performance and reliability of vehicles.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
Mechanic
Meineke Discount Mufflers And Brakes
05.2002 - 10.2002
- Inspected and tested equipment to locate worn and damaged parts.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Performed preventative maintenance oil changes and brake jobs to preserve performance and reliability of vehicles.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
Mechanic
D@D Tire
01.2002 - 05.2002
- Inspected and tested equipment to locate worn and damaged parts.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Performed preventative maintenance oil changes and brake jobs to preserve performance and reliability of vehicles.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
Mechanic
Denver Auto Auction
01.1999 - 01.2002
- Inspected and tested equipment to locate worn and damaged parts.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Performed preventative maintenance oil changes and brake jobs to preserve performance and reliability of vehicles.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
Education
Automotive Mechanics -
Pickens Technical College
Aurora, COSkills
- Maintenance and repairs
- Hand and power tools
- Troubleshooting
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Ordering parts
Timeline
Service Advisor
Service Street Auto Repair
07.2024 - Current
Mechanic, Handyman
Self-employed
07.2013 - 07.2024
Driver
Havana Auto Parts
06.2012 - 07.2013
Carpenter, Mechanic, Handyman
Self Employed
06.2007 - 06.2012
Mechanic
Firestone Auto Care
10.2005 - 05.2007
Mechanic
Pep Boys
10.2003 - 10.2005
Mechanic
Gasoline Alley
10.2002 - 07.2003
Mechanic
Meineke Discount Mufflers And Brakes
05.2002 - 10.2002
Mechanic
D@D Tire
01.2002 - 05.2002
Mechanic
Denver Auto Auction
01.1999 - 01.2002
Automotive Mechanics -
Pickens Technical College
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