Matthew Johnston
Orlando
Summary
Dynamic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management. Skilled at identifying training needs and creating customized training solutions for different learners and groups. Strong interpersonal skills and dedicated to establishing positive relationships with employees and stakeholders.
Overview
8
8
years of professional experience
Work History
Account Manager
Adp- Automated Data Processing
08.2022 - Current
- Monitor service both during and after implementation while utilizing effective problem resolutions.
- Develop and maintained strong working relationships with professionals within assigned book of business.
- Collaborate with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Train new employees on customer service, processes, and procedures to ensure early new hire success.
- Perform effectively in self-directed work environment, managing day-to-day operations and decisions.
Leader
Clean Image of Orlando
06.2020 - 06.2022
- Led team by answering complex customer questions and mentoring personnel one-on-one.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Used sales tactics and client relationship building techniques to reach monthly, quarterly and annual sales goals, boosting sales and profitability.
Assistant Manager
Salt Life
07.2019 - 06.2020
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Generated repeat business through exceptional customer service.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Established team priorities, maintained schedules and monitored performance.
- Instituted performance goals for employees and provided feedback and mentoring on methods for reaching those milestones.
Assistant Production Manager
Branded Ink
07.2018 - 08.2019
- Contributed to company growth by delivering quality customer service to foster growth and retention.
- Identified and planned for resources needed to accomplish production objectives.
- Defined manufacturing performance standards and reviewed outcome of performance goals to set future targets.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Gained strong leadership skills by managing projects from start to finish.
Patient Scheduling Coordinator
ADCS
09.2017 - 07.2018
- Managed multiple schedules and prioritized tasks to meet demands of fast-paced work environment.
- Collaborated with healthcare staff to verify alignment of appointment scheduling with clinic protocols.
- Verified insurance coverage and eligibility for medical services prior to scheduling appointments to prevent billing issues.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
Education
Seminole State College of Florida
Sanford, Florida, FLSkills
- Customer relationship management (CRM)
- Compliance requirements
- Account servicing skills
- Product training
- Systems and software expertise
- Excellent communication skills
- Sales solutions
- Staff management
- Account oversight
Timeline
Account Manager
Adp- Automated Data Processing
08.2022 - Current
Leader
Clean Image of Orlando
06.2020 - 06.2022
Assistant Manager
Salt Life
07.2019 - 06.2020
Assistant Production Manager
Branded Ink
07.2018 - 08.2019
Patient Scheduling Coordinator
ADCS
09.2017 - 07.2018
Seminole State College of Florida