Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
GeneralManager

Matthew Jones

Dawsonville,GA

Summary

Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.

Overview

5
5
years of professional experience

Work History

General Manager

Mister Car Wash
Cumming, GA
05.2020 - Current
  • Managed budget implementations, employee reviews, training, schedules and contract negotiations.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
  • Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
  • Designed modern employee recognition program which boosted productivity and improved morale.

Assistant Manager

Mister Car Wash
Griffin, GA
08.2019 - 05.2020
  • Held the title of top salesman for the north east region of Mister Car Wash out of 54 locations and 100+ salesmen.
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.

Operations Manager

Wash Works
Kennesaw, GA
02.2018 - 07.2019
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
  • Identified and resolved unauthorized, unsafe or ineffective practices.
  • Set, enforced and optimized internal policies to maintain responsiveness to demands.
  • Devised processes to boost long-term business success and increase profit levels.
  • Planned and resourced personnel and logistics for operations component exercises resulting in highly trained personnel ready to act quickly in critical roles.
  • Reviewed shift reports to understand current numbers and trends.
  • Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.

Crew Leader

Lotsappeal
Kennesaw, GA
01.2017 - 02.2018
  • Discussed daily work requirements with crew and assigned skills-based tasks to enable completion of work.
  • Trained employees in time management and proper ways to complete job duties.
  • Monitored team members to verify work quality and address concerns.
  • Pitched in to help with various job tasks, fill in for sick employees and complete projects.
  • Communicated effectively with upper management, team members and customers to keep everyone informed.
  • Oversaw preventive maintenance and scheduled repairs to maximize vehicle and equipment performance.
  • Drove sweeping vehicle to clean streets of debris, trash and other contaminants.
  • Inspected truck before, after and during trips to locate defects and determine safe operating conditions.

Education

High School Diploma -

Continental Academy
Kennesaw, GA
12.2017

Skills

  • Sales Tracking
  • Microsoft Outlook
  • Microsoft Windows
  • Focus and Follow-Through
  • Finance and Accounting Oversight
  • Customer Service
  • Microsoft Excel
  • Sales
  • Management Team-Building
  • Cost Management
  • Hiring and Onboarding
  • Performance Monitoring and Evaluation

Accomplishments

Held the record for youngest general manager in the north east region of Mister Car Wash.

Top salesmen for 6 months consecutively in the north east region of Mister Car Wash.

Trained and promoted 19 managers in three years at Mister Car Wash.

Timeline

General Manager

Mister Car Wash
05.2020 - Current

Assistant Manager

Mister Car Wash
08.2019 - 05.2020

Operations Manager

Wash Works
02.2018 - 07.2019

Crew Leader

Lotsappeal
01.2017 - 02.2018

High School Diploma -

Continental Academy

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