Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Matthew Jones

Smithville,MS

Summary

Compassionate Certified Nursing Assistant diligent about serving patient's medical and personal needs. Focused on delivering high-quality care to individuals from diverse backgrounds. Dedicated to protecting patient safety and promoting satisfaction with facility services. Kind and energetic professional with outstanding bedside manner and charting abilities. Former dedicated Helicopter and Ambulance Dispatcher with experience leading dispatching activities using team management and complex problem-solving skills. Resourceful at juggling multiple tasks when scheduling deliveries, optimizing routes and prioritizing jobs. Practiced in opening, delegating and closing tickets with speed and accuracy.

Overview

3
3
years of professional experience
1
1
Certification

Work History

CNA

The Meadows Of Fulton
Fulton, MS
02.2021 - 08.2022
  • Provided assistance with activities of daily living, including bathing, dressing and grooming.
  • Demonstrated excellent customer service skills when interacting with patients, families and guests.
  • Ensured compliance with HIPAA regulations regarding confidentiality of information.
  • Documented patient care services by charting in designated areas.

Helicopter and Ambulance Dispatcher

North Mississippi Medical Center
Tupelo, MS
07.2022 - 02.2023
  • Managed a large volume of phone calls while ensuring accuracy in data entry.
  • Assigned drivers to appropriate routes based on customer needs.
  • Resolved customer complaints related to service issues or delays.
  • Utilized computer systems to locate addresses, calculate estimated arrival times, and provide directions when necessary.
  • Tracked vehicles using GPS technology and provided real-time status updates as needed.
  • Communicated with supervisors regarding any issues that may arise during a shift.
  • Maintained communication with pilots via radio to ensure safety of aircrafts.
  • Effectively communicated with pilots by clearly speaking, enunciating properly and actively listening.
  • Evaluated progress of flights by monitoring aircraft positions, aeronautical information, navigational charts and weather conditions.

Travel CNA

Fusion Medical Staffing, Travel Position
Omaha, NE
02.2023 - Current
  • Provided assistance with activities of daily living, including bathing, dressing and grooming.
  • Documented patient care services by charting in designated areas.
  • Demonstrated excellent customer service skills when interacting with patients, families and guests.
  • Reported changes in patient conditions to registered nurse or physician.
  • Observed patients for any physical or emotional changes, reported findings to medical staff immediately.
  • Ensured compliance with HIPAA regulations regarding confidentiality of information.

Education

High School Diploma -

Smithville High School
Smithville, MS
07-2020

Skills

  • Basic Life Support
  • Compassionate Communication
  • Quality Assurance
  • Care Plan Implementation
  • Complex Problem-Solving
  • Compassion and Empathy
  • Maintaining Confidentiality
  • Patient Care
  • Database Management
  • Customer Relations
  • Data Entry
  • Verifying Coverage
  • Critical Thinker
  • Updating Logs

Certification

  • Certified Nursing Assistant in the following states, MS, MO, MT, MN, ME, WI
  • Certified in Basic Life Support/CPR with The National CPR Foundation
  • Certified in Standard First Aid/Injury Prevention/Universal Precautions with The National CPR Foundation
  • Certified in Infections Disease Control/Blood Born Pathogens

References

References available upon request.

Timeline

Travel CNA

Fusion Medical Staffing, Travel Position
02.2023 - Current

Helicopter and Ambulance Dispatcher

North Mississippi Medical Center
07.2022 - 02.2023

CNA

The Meadows Of Fulton
02.2021 - 08.2022

High School Diploma -

Smithville High School

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Matthew Jones