Summary
Overview
Work History
Education
Skills
Certification
Coding
Software
Timeline
Generic

Matthew Jones

Summary

Highly skilled IT professional with over 5 years of experience in military and civilian environments. Expertise in systems administration, help desk support, and cryptography. Proficient in Linux, Windows PowerShell, and command-line environments. Proven track record of effective leadership and IT team management, emphasizing hands-on problem-solving. Seeking full-time IT position to leverage technical expertise and leadership skills for organizational success.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Lead System Administrator

Insight Global
09.2024 - Current
  • Worked with users to determine areas of technology in need of improved usability.
  • Completed reports detailing network and systems performance and downtime issues.
  • Managed onboarding and offboarding of employees.
  • Maximized system availability through development and testing of contingency plans.
  • Implemented, developed and tested installation and update of file servers, print servers and application servers.

Help Desk Technician

Information Management Group
05.2024 - Current
  • Guided calls using excellent communication skills and decisive approach
  • Recorded customer issues on database to streamline process and fastrack resolutions
  • Participated in training and workshops to enhance skills and acquire resourceful tools
  • Resolved most calls with first contact and escalated remaining calls to appropriate personnel for swift handling
  • Collaborated with cross-functional teams to improve product performance and usability
  • Guided users through step-by-step solutions following pre-determined scripts and technical troubleshooting procedures
  • Reviewed unresolved tickets regularly, ensuring timely resolutions were provided

Communications Manager

United States Army
11.2019 - 04.2024
  • Oversaw daily operational integrity and uptime for a network comprising 250,000 user accounts, ensuring optimal performance and user satisfaction
  • Led cryptocurrency management at the brigade level, incorporating comprehensive audit responsibilities to ensure transparency and security
  • Managed a suite of 13 SOF Deployable Nodes (SDN), coordinating deployment and operational functionality across strategic locations
  • Directed international communications operations, managing radios and executing long-distance radio communications (HF, UHF, VHF, SAT, and LOS), enhancing global connectivity
  • Administered government cellphone programs utilizing UEM and Purebred applications, collaborating with the Brigade-level phone manager for the deployment of updates and maintenance schedules
  • Entrusted with fiscal responsibilities for assets valued at $5.8 million, demonstrating exceptional financial stewardship and accountability
  • Supervised and mentored a team of 8 lower-enlisted soldiers, fostering professional development and ensuring adherence to military standards and protocols
  • Effectively dual-hatted in the roles of 25B (Information Technology Specialist) and 25U (Signal Support Systems Specialist), demonstrating versatility and expertise in communications and information technology

Education

Bachelor of Science (B.S.) - CyberSecurity and Computer Sciences

Colorado Technical University
06.2026

Skills

  • Leadership and Team Management
  • Financial Oversight and Management
  • Cryptographic Management and Auditing
  • Communications and Network Operations (HF, UHF, VHF, SAT, LOS)
  • SOF Deployable Nodes (SDN) Management
  • Government Cellphone Program Administration
  • Information Technology and Systems Support
  • Military Standards and Protocols
  • Remote System Analysis
  • Hardware Repair
  • System Administration
  • Data Recovery
  • TCP/IP
  • Linux Programming and Administration
  • Technical Troubleshooting
  • Incident management
  • Virtualization technologies
  • Network troubleshooting
  • File system administration

Certification

  • CompTIA Security+
  • TS/SCI Clearance
  • Q Clearance
  • V3B

Coding

Proficient in Python and Java programming through academic coursework and personal projects . In school, developed a strong foundation in object-oriented programming, algorithms, and data structures, demonstrated through building a library management system in Java and automating data analysis tasks using Python. Personal projects include creating a Python-based web scraper to gather and analyze market trends, and developing a Java application for a multiplayer card game with a focus on user-friendly GUI design. Regularly use both languages for debugging, code optimization, and implementing APIs, showcasing adaptability and problem-solving skills.

Software

Excel

Office 365

Service Now

Remedy

Timeline

Lead System Administrator

Insight Global
09.2024 - Current

Help Desk Technician

Information Management Group
05.2024 - Current

Communications Manager

United States Army
11.2019 - 04.2024

Bachelor of Science (B.S.) - CyberSecurity and Computer Sciences

Colorado Technical University

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Matthew Jones