Matthew Jordan
Romulus
Summary
Established and productive Project Manager and Customer Success Specialist with 5+ years of experience in project management and customer and client success. I have excellent communication, organizational and proven people management skills with demonstrated ability to work independently as well as in a larger team environment.
Overview
5
5
years of professional experience
Work History
Project Manager
ACR Construction
02.2023 - Current
- Assess and coordinate home improvement projects ensuring timely completion of work and delivery within budget
- Interface with contractors for all phases of the project to meet city and state requirements
Customer Service Rep.
Shift Digital | Subaru
07.2022 - 02.2023
- Cut down phone times by speaking on behalf of many Subaru dealerships ensuring customers vehicles would be top priority
- Maintained high levels of customer service at all times by taking care of customers' needs
- Developed effective relationships with all departments clear communication
- Explained service options and additional offers that might be beneficial
- Listened carefully to customer concerns and issues and asked probing questions to ascertain problems and repair needs
Marketing/Comms. Assistant
D2L Plus Property Management
05.2020 - 07.2022
- Providing excellent service in the areas of marketing available units, new tenant qualification and onboarding, tenant payment intake, management of maintenance requests, and monthly owner statements through the seamless software functionality
- Assisting with court appearances as a Communications Liaison representing companies interest in concert with attorney for evictions and arbitrations
Education
Bachelors of Arts - Communications
Oakland University
05-2021
Skills
- Project management
- Time management
- Customer service
- Team collaboration
- Problem solving
- Process improvement
- Computer literacy and data entry
Timeline
Project Manager
ACR Construction
02.2023 - Current
Customer Service Rep.
Shift Digital | Subaru
07.2022 - 02.2023
Marketing/Comms. Assistant
D2L Plus Property Management
05.2020 - 07.2022
Bachelors of Arts - Communications
Oakland University
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