Matthew J. Padilla
Parker
Summary
Reliable Credit Union Teller with background in handling and managing financial transactions. Strong skills in customer service, cash handling, and problem-solving have been honed through experience. Known for maintaining accuracy in high-volume situations, improving operational efficiency and providing quality service to members.
Overview
9
9
years of professional experience
Work History
Member Service Representative
Columbine Federal Credit Union
Centennial
04.2025 - Current
- Facilitated day-to-day member transactions including deposits, withdrawals, loan payments, ira transactions, wire transfers, ACH payments, card disputes, online banking setup, account maintenance to enhance member satisfaction.
- Assisted members via branch, phone, email, or chat, providing timely support to resolve inquiries and enhance service experience.
- Opened new bank accounts for clients, ensuring adherence to regulatory requirements and enhancing client trust.
- Assisted branch audits drawers, atm, vault and account audits.
- Provided notary services for clients to authenticate important documents.
Style Consultant
Target Corporation
Parker
10.2024 - 04.2025
- Guided guests in selecting clothing by assessing needs, recommending sizes, and suggesting colors.
- Supported guests in fitting rooms, organized style sales floor, and displayed new clothing items.
- Supported tech department by restocking merchandise and providing customer assistance.
- Provided backup cashier support for customer checkouts and ensured service efficiency.
Prep Cook/ Dishwasher
Rendezvous at Heather Gardens
Aurora
05.2024 - 10.2024
- Prepared ingredients for cooking, washing, cutting, and measuring according to recipes to support efficient meal preparation.
- Facilitated a smooth kitchen workflow by assisting with all necessary preparations.
- Maintained clean and organized work environment by adhering to strict sanitation and safety standards.
Loan Processor
Rocky Mountain Law Enforcement Federal Credit Union
Aurora
10.2023 - 11.2023
- Facilitated approval of unsecured loans, enhancing customer access to credit options.
- Administered secured loans, ensuring compliance with regulations and supporting customer financing needs.
- Conducted audits on cash handling equipment and vaults, verifying compliance and safeguarding assets.
Teller
Rocky Mountain Law Enforcement Federal Credit Union
Aurora
04.2022 - 10.2023
- Facilitated account openings and closings
- Recorded general ledger transactions to ensure accurate financial reporting
- Executed multiple account transactions effectively
- Processed IRA account transactions, supporting clients' retirement savings goals
- Ensured account details were correct
- Facilitated customer support through Glia chats
- Facilitated customer support through Glia chats, enhancing customer experience and resolving inquiries
Warehouse associate
Amazon Fresh
Denver
11.2021 - 01.2022
Front Desk/Night auditor
Super 8 by Wyndham
Las Vegas
06.2021 - 10.2021
Shift Leader
Blake's Lotaburger
Las Vegas
06.2020 - 06.2021
Crew Member
Blake's Lotaburger
Las Vegas
09.2017 - 06.2021
Education
High School -
Robertson High School
Las Vegas, New MexicoSkills
- Customer service
- Account management
- Xperience(symitar)
- Customer relationship management
- Ascensus
- Jack Henry
- Microsoft Office
- Time management
- Problem solving
- Management
- Customer service
Timeline
Member Service Representative
Columbine Federal Credit Union
04.2025 - Current
Style Consultant
Target Corporation
10.2024 - 04.2025
Prep Cook/ Dishwasher
Rendezvous at Heather Gardens
05.2024 - 10.2024
Loan Processor
Rocky Mountain Law Enforcement Federal Credit Union
10.2023 - 11.2023
Teller
Rocky Mountain Law Enforcement Federal Credit Union
04.2022 - 10.2023
Warehouse associate
Amazon Fresh
11.2021 - 01.2022
Front Desk/Night auditor
Super 8 by Wyndham
06.2021 - 10.2021
Shift Leader
Blake's Lotaburger
06.2020 - 06.2021
Crew Member
Blake's Lotaburger
09.2017 - 06.2021
High School -
Robertson High School