Matthew Junker
Reidsville,NC
Summary
I have been in the Automotive industry since I started selling and installing car audio at Circuit City. I then attended Nascar Tech in Mooresville where I graduated with a degree in Automotive Technology. I started in the Automotive repair field as an entry level technician and after 3 years became a Master Certified Technician and have held that title since. I was involved in the CarMax manager training program and was expected to manage a shop of 13 technicians 1 day a week and when our direct manager was not at work. I continued my career as a Technician when I was recruited by Thomas Tire and Automotive. I worked there until I was recruited by Roy's Automotive Center. I worked at Roy's as a technician for a little over a year before being asked to take over as General Manager.
Overview
18
18
years of professional experience
Work History
General Manager
Roy's Automotive Center
Greensboro, NC
02.2023 - Current
- Created repair estimates and presented vehicle condition reports to customers.
- Explained and sold needed vehicle repairs to customers.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Assisted in recruiting, hiring and training of team members.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Master Automotive Technician
Roy's Automotive Center
Greensboro, NC
01.2022 - 02.2023
- Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees, and online knowledge bases.
- Supported service advisors in troubleshooting difficult customer concerns regarding vehicle performance issues or irregularities.
- Collaborated with other technicians for efficient problem-solving in challenging repair situations.
- Explained estimates and determined repair timelines to manage customer expectations.
- Maintained up-to-date knowledge on industry advancements through continuous professional development courses and certifications.
- Ensured accurate documentation of all repair tasks, aiding seamless communication between team members and customers.
- Assisted management with developing training programs for new hires, elevating overall staff competency levels within the shop.
- Inspected damaged vehicles to estimate repair labor cost and required parts expense.
- Consistently met or exceeded productivity goals by effectively managing time and resources during repairs.
- Provided exceptional customer service, explaining complex technical information in easy-to-understand terms for clients.
- Increased repeat business through building strong relationships with customers based on trust and quality of service.
- Repaired brake, exhaust, electrical and other systems for domestic automotive brands.
- Enhanced shop efficiency by maintaining a clean and organized work environment, enabling faster repairs.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
- Explained maintenance and repair needs to customers and offered advice on preventative maintenance.
Master Automotive Technician
Thomas Tire And Automotive
Greensboro, NC
10.2018 - 01.2022
- Diagnosed and Repaired customer vehicles.
- Worked with Guilford County Sherriffs Department and Guilford County fleet to make sure their vehicles were maintained and repaired
- Trained new employees and employees wanting to advance their automotive career.
- Worked with service advisors to ensure customer expectations were met and vehicle repairs were explained correctly
Automotive Technician and Technician Production Manager
CarMax
Greensboro, NC
03.2014 - 09.2018
- Maintained a clean and organized work environment, demonstrating pride in personal workspace while contributing to overall shop cleanliness.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Performed safety and emissions inspections.
- Kept equipment in good working order by following operating instructions, troubleshooting breakdowns, and maintaining supplies.
- Trained and coached junior employees on procedures for completing various types of repairs and maintenance on cars and light trucks.
- Boosted team morale and productivity by actively participating in staff training, sharing knowledge and skills with coworkers.
- Coordinated with parts department to determine availability of necessary components.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Organized work to meet demanding production goals.
- Actively participated in continuous learning initiatives to stay updated on industry trends and advancements in technology.
- Cultivated productive working relationships with colleagues from diverse backgrounds, fostering effective teamwork within the organization.
Automotive Technician
Clark Tire
Greensboro, NC
12.2009 - 03.2014
- Maintained a clean and organized work environment, demonstrating pride in personal workspace while contributing to overall shop cleanliness.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Changed, rotated, and balanced tires on different types of vehicles.
Sales Associate and Installer
Circuit City Stores
Salisbury, NC
11.2006 - 01.2009
- Sold and Installed car audio equipment and alarms / remote starts
- Acted as Install Shop Manager when shop manager was on vacation, sick, etc
Education
Automotive Technology - Automotive Repair / Welding And Fabrication
NASCAR Technical Institute
Mooresville, NC01.2010
Skills
- Leadership and team building
- Problem Resolution
- Operations Management
- Team Player
- Time Management
- Training and coaching
- Customer Relations
- Customer Relationship Management
- Verbal and written communication
- Staff Development
- Client Relations
- Deadline-oriented
- Vendor relationships
- Performance Evaluations
- Networking abilities
- Sound Judgment
Timeline
General Manager
Roy's Automotive Center
02.2023 - Current
Master Automotive Technician
Roy's Automotive Center
01.2022 - 02.2023
Master Automotive Technician
Thomas Tire And Automotive
10.2018 - 01.2022
Automotive Technician and Technician Production Manager
CarMax
03.2014 - 09.2018
Automotive Technician
Clark Tire
12.2009 - 03.2014
Sales Associate and Installer
Circuit City Stores
11.2006 - 01.2009
Automotive Technology - Automotive Repair / Welding And Fabrication
NASCAR Technical Institute