Matthew Kauffman
Winter Garden,FL
Summary
Dynamic professional with extensive experience and a strong dedication to delivering outstanding results. Proven ability to collaborate effectively within teams while adapting to evolving needs, ensuring reliability and success in all endeavors. Expertise in communication, problem-solving, and customer relations, with a focus on achieving impactful outcomes that drive organizational goals. Recognized for a proactive approach, unwavering integrity, and the capacity to cultivate lasting professional relationships.
Overview
15
15
years of professional experience
Work History
Attractions & Guest Flow
Walt Disney World Resort
Orlando, FL
10.2024 - 12.2026
- Executed immersive storytelling techniques to create memorable interactions and elevate overall guest experiences.
- Ensured safety protocols were consistently followed, promoting a secure environment for guests and team members.
- Assisted with training new cast members on operational procedures and guest service standards.
- Collaborated with team to maintain cleanliness and organization of attractions, enhancing overall guest satisfaction.
- Facilitated effective communication with guests to resolve complaints and enhance overall property image.
- Reinforced safety protocols for guests to ensure a secure environment during parades and fireworks events.
- Established a welcoming atmosphere through friendly greetings to enhance overall customer experience.
- Supported attractions operations as part of guest flow team, managing crowd movement and maintaining safe, efficient guest experiences
- Cultivated memorable guest interactions by leveraging strong communication abilities and adept problem-solving techniques.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
Quick Service Restaurant (QSR) Representative / Kitchen
Walt Disney World
Orlando, FL
12.2022 - 10.2024
- Prepared, cooked, and plated food items in a fast-paced, high-volume kitchen environment
- Delivered exceptional guest service by resolving inquiries and ensuring memorable experiences.
- Maintained consistency, portion control, and presentation standards across all dishes
- Followed strict food safety and sanitation guidelines at all times
- Assisted with station setup, stocking, and maintaining organized prep areas
- Worked efficiently during peak service periods while meeting speed and quality expectations
- Maintained cleanliness of kitchen equipment, utensils, and workstations
- Collaborated with kitchen team members to ensure smooth operations and timely service
Assistant Store Manager
Spirit Halloween LLC
Orlando, FL
08.2023 - 10.2023
- Supervised daily store operations, ensuring adherence to company policies and procedures.
- Trained and mentored staff on customer service excellence and sales techniques.
- Implemented visual merchandising strategies to enhance product presentation and drive sales.
- Managed inventory levels through effective stock control practices and regular audits.
- Set and stocked new floor modules.
- Coordinated employee schedules to maintain optimal staffing levels during peak periods.
- Resolved customer complaints effectively, enhancing overall satisfaction and loyalty.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
House Person
DoubleTree by Hilton
Monroeville, PA
01.2020 - 12.2020
- Maintained cleanliness and organization in public and back-of-house areas
- Supported staff with restocking supplies and operational needs
- Ensured a clean, safe, and sanitary environment in compliance with hospitality standards
- Maintained cleanliness and organization of guest areas to enhance visitor experience.
- Assisted with laundry operations, ensuring timely availability of linens and towels for guests.
- Maintained cleanliness and organization of public areas, ensuring guest satisfaction and comfort.
- Assisted housekeeping staff in delivering timely room turnovers, enhancing operational efficiency.
Usher
Cinemark
Monroeville, PA
01.2017 - 12.2018
- Provided exceptional customer service and assistance to guests during movie screenings also addressing inquiries and resolving issues promptly.
- Maintained cleanliness and organization of theater spaces to enhance guest experience.
- Guided patrons to their seats and ensured timely entry to screenings.
- Monitored audience behavior and addressed any concerns to uphold safety standards.
- Maintained cleanliness and organization of lobby and theater areas to enhance guest experience.
- Ensured smooth guest entry by verifying tickets and directing patrons to appropriate seating areas.
Store Manager
Long John Silvers
Monroeville, PA
01.2013 - 12.2014
- Led daily operations, ensuring optimal staff performance and adherence to company standards.
- Developed training programs for new hires, enhancing team efficiency and service quality.
- Implemented inventory management systems, reducing waste and improving stock accuracy.
- Analyzed sales data to identify trends, adjusting strategies to maximize revenue growth.
- Resolved customer issues promptly, improving store Net Promoter Score and repeat business; handled escalations and refunds within company policy.
- Ensured compliance with food safety, sanitation, and franchise standards
Concessions Worker
Cinemark Theaters
Monroeville, PA
01.2013 - 12.2014
- Operated point-of-sale systems to process transactions efficiently.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Maintained cleanliness and organization of concession stands and work areas.
- Trained new staff on operational procedures and safety protocols effectively.
- Operated point-of-sale systems efficiently to process transactions.
- Maintained cleanliness and organization of concession area during shifts.
- Assisted in inventory management, ensuring stock availability and freshness.
- Collaborated with team members to create a positive and welcoming atmosphere for guests.
- Consistently provided friendly service to promote better customer engagement.
Retail Sales Associate
Dollar General
Turtle Creek, PA
01.2012 - 12.2013
- Maintained accurate inventory levels through regular stock checks and replenishment processes.
- Assisted in training new associates on store policies and operational procedures.
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Processed transactions accurately using POS systems, ensuring smooth checkout operations.
- Helped customers complete purchases, locate items, and join reward programs.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Collaborated with team members to meet and exceed monthly sales targets consistently.
- Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
- Engaged with customers on sales floor, offering assistance and improving shopping experience.
Education
GED -
Community College of Allegheny County
West Mifflin01-2011
Associate of Science - Graphic Design
University of Pittsburgh
Pittsburgh04-2016
No Degree - Culinary Arts
Johnson & Wales University
Providence, RI2024
Skills
- Food Safety & Sanitation Compliance
- Plating & Presentation
- Kitchen Organization & Cleanliness
- Time Management & Multitasking
- Ability to Work in High-Volume Environments
- Team Collaboration
- Goal-oriented mindset
- Customer relations
- Problem-solving
- Inventory control
- Up-selling strategies
- Staff training
Timeline
Attractions & Guest Flow
Walt Disney World Resort
10.2024 - 12.2026
Assistant Store Manager
Spirit Halloween LLC
08.2023 - 10.2023
Quick Service Restaurant (QSR) Representative / Kitchen
Walt Disney World
12.2022 - 10.2024
House Person
DoubleTree by Hilton
01.2020 - 12.2020
Usher
Cinemark
01.2017 - 12.2018
Store Manager
Long John Silvers
01.2013 - 12.2014
Concessions Worker
Cinemark Theaters
01.2013 - 12.2014
Retail Sales Associate
Dollar General
01.2012 - 12.2013
GED -
Community College of Allegheny County
Associate of Science - Graphic Design
University of Pittsburgh
No Degree - Culinary Arts
Johnson & Wales University
Custom
- Comfortable working long shifts in fast-pace environments
- Strong attention to detail and consistency
- Quick learner with a strong interest in growth