Summary
Overview
Work History
Education
Skills
Interests
Timeline
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Matthew Kiefer

Matthew Kiefer

Baltimore,United States

Summary

I am a librarian with 24 years of experience, with a strong foundation in library science and proven ability to manage diverse collection of resources effectively. I have successfully enhanced library services through innovative programs and community outreach. Additionally I have a demonstrated expertise in information organization and user support.

Overview

25
25
years of professional experience

Work History

Librarian

Baltimore County Public Library
01.2013 - Current
  • Managed the branch collection in alignment with organizational goals.
  • Leads the branch team tasked with providing quality library programming for children and families.
  • Technology liaison for the branch, addressing technical needs and providing support.
  • Engaged in a Strategic Planning Cohort to shape library initiatives and long-term goals, developing new tools and methods to deliver quality staff training while maintaining affordability.
  • Assisted with the development of strategic plans for library growth and improvement, ensuring alignment with institutional goals and objectives.
  • Maintained a high level of customer service by addressing and resolving patron concerns or complaints in a timely manner.
  • Trained and supervised library staff, volunteers and other personnel.
  • Provided expert instruction on using print and electronic resources during one-on-one consultations or group workshops.

Circulation Assistant III

Baltimore County Public Library
03.2010 - 12.2012
  • Served in a pivotal role within the library, focusing on customer service and operational support.
  • Supervised and evaluated the performance of over 40 part-time Circulation staff members.
  • Addressed customer inquiries and concerns as the first point of contact, ensuring effective resolutions.
  • Facilitated the training of staff during the transition from CARL Integrated Library Systems to the POLARIS platform.
  • Utilized previous experience to establish a successful after-school program for teens at the Randallstown branch.

Circulation Assistant IV

Baltimore County Public Library
10.2007 - 03.2010
  • Oversaw circulation operations and staff training at Baltimore County Public Library, focusing on customer service and system transitions.
  • Recruited, trained, and managed over 40 part-time circulation employees, ensuring effective performance and service delivery.
  • Acted as the primary contact for addressing patron inquiries, staff questions, and facility-related matters.
  • Conducted training sessions for staff on the transition from CARL Integrated Library Systems to the POLARIS system.
  • Implemented a successful after-school program for teens at the Randallstown branch, drawing on prior experience in youth programming.

Circulation Assistant I

Baltimore County Public Library
08.2000 - 10.2007
  • Organized library materials in accordance with established branch and system protocols.
  • Provided assistance to patrons at the public service desk, addressing account inquiries and resolving issues while adhering to policy guidelines.
  • Played a key role in establishing an after-school program for teens and young adults, promoting a safe space for games and competitive activities that encouraged positive social interactions.

Education

Master's Degree - Library Science

PennWest Clarion
01.2014

Bachelor of Science - Political Science

Towson University
01.2007

Skills

  • Customer Service
  • Microsoft Office
  • Community Engagement
  • Training Development
  • Staff Supervision
  • Strategic Planning
  • Technology Integration
  • Library Services
  • Strong oral and written communication skills
  • Reference services
  • Problem-solving skills

Interests

  • Tech enthusiast, passionate about exploring the latest advancements and innovations
  • Video Gaming
  • 3D Printing
  • Graphic Design
  • Blogging/Vlogging

Timeline

Librarian

Baltimore County Public Library
01.2013 - Current

Circulation Assistant III

Baltimore County Public Library
03.2010 - 12.2012

Circulation Assistant IV

Baltimore County Public Library
10.2007 - 03.2010

Circulation Assistant I

Baltimore County Public Library
08.2000 - 10.2007

Bachelor of Science - Political Science

Towson University

Master's Degree - Library Science

PennWest Clarion

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