- Tech enthusiast, passionate about exploring the latest advancements and innovations
- Video Gaming
- 3D Printing
- Graphic Design
- Blogging/Vlogging
Matthew Kiefer
Baltimore,United States
Summary
I am a librarian with 24 years of experience, with a strong foundation in library science and proven ability to manage diverse collection of resources effectively. I have successfully enhanced library services through innovative programs and community outreach. Additionally I have a demonstrated expertise in information organization and user support.
Overview
25
25
years of professional experience
Work History
Librarian
Baltimore County Public Library
Cockeysville, MD
01.2013 - Current
- Managed the branch collection in alignment with organizational goals.
- Leads the branch team tasked with providing quality library programming for children and families.
- Technology liaison for the branch, addressing technical needs and providing support.
- Engaged in a Strategic Planning Cohort to shape library initiatives and long-term goals, developing new tools and methods to deliver quality staff training while maintaining affordability.
- Assisted with the development of strategic plans for library growth and improvement, ensuring alignment with institutional goals and objectives.
- Maintained a high level of customer service by addressing and resolving patron concerns or complaints in a timely manner.
- Trained and supervised library staff, volunteers and other personnel.
- Provided expert instruction on using print and electronic resources during one-on-one consultations or group workshops.
Circulation Assistant III
Baltimore County Public Library
03.2010 - 12.2012
- Served in a pivotal role within the library, focusing on customer service and operational support.
- Supervised and evaluated the performance of over 40 part-time Circulation staff members.
- Addressed customer inquiries and concerns as the first point of contact, ensuring effective resolutions.
- Facilitated the training of staff during the transition from CARL Integrated Library Systems to the POLARIS platform.
- Utilized previous experience to establish a successful after-school program for teens at the Randallstown branch.
Circulation Assistant IV
Baltimore County Public Library
10.2007 - 03.2010
- Oversaw circulation operations and staff training at Baltimore County Public Library, focusing on customer service and system transitions.
- Recruited, trained, and managed over 40 part-time circulation employees, ensuring effective performance and service delivery.
- Acted as the primary contact for addressing patron inquiries, staff questions, and facility-related matters.
- Conducted training sessions for staff on the transition from CARL Integrated Library Systems to the POLARIS system.
- Implemented a successful after-school program for teens at the Randallstown branch, drawing on prior experience in youth programming.
Circulation Assistant I
Baltimore County Public Library
Baltimore, Maryland
08.2000 - 10.2007
- Organized library materials in accordance with established branch and system protocols.
- Provided assistance to patrons at the public service desk, addressing account inquiries and resolving issues while adhering to policy guidelines.
- Played a key role in establishing an after-school program for teens and young adults, promoting a safe space for games and competitive activities that encouraged positive social interactions.
Education
Master's Degree - Library Science
PennWest Clarion
01.2014
Bachelor of Science - Political Science
Towson University
01.2007
Skills
- Customer Service
- Microsoft Office
- Community Engagement
- Training Development
- Staff Supervision
- Strategic Planning
- Technology Integration
- Library Services
- Strong oral and written communication skills
- Reference services
- Problem-solving skills
Interests
Timeline
Librarian
Baltimore County Public Library
01.2013 - Current
Circulation Assistant III
Baltimore County Public Library
03.2010 - 12.2012
Circulation Assistant IV
Baltimore County Public Library
10.2007 - 03.2010
Circulation Assistant I
Baltimore County Public Library
08.2000 - 10.2007
Bachelor of Science - Political Science
Towson University
Master's Degree - Library Science
PennWest Clarion